Admissions Advisor

Under the general guidance of the Director of Admissions, the Admissions Advisor engages prospective students (in person, via phone, email, and text) to gain an understanding of their personal and educational goals and advise them on the University’s academic programs, admissions requirements, tuition/fees, transfer credit opportunities, and other related topics.

The Admissions Advisor is responsible for driving new student enrollment by 1) working diligently to convert leads to applications; 2) ensuring applicants submit all application requirements in a timely fashion; 3) supporting applicants through the interview process.

The Admissions Advisor is also responsible for maintaining accurate application and inquiry records by entering new/updated information in a timely fashion into the University’s customer relationship management database (CRM).

Allocation Time

Lead Management: 50%

• Provide proactive outreach regarding university programs, policies, and requirements to prospective students seeking information.
• Conduct in person, phone, and virtual advisement sessions with prospective students, to connect their career goals and interests to the appropriate Adler University programs.
• Provide on-campus and virtual tours to prospective students, highlighting key features and selling points that speak to prospective students’ interests.
• Assist with the delivery of program-specific recruitment events including webinars, faculty meet and greets, and information sessions.
• Manage and maintain a high call volume.

Application Management: 25%

• Ensure admissions and application requirements are met in a timely fashion by maintaining a consistent cadence of contact with prospective students.
• Assist in planning and executing events including open houses, faculty meet and greets, and interview days.

Cross Departmental Collaboration: 15%

• Work closely with program directors and faculty to stay abreast of program highlights and faculty/student accomplishments, for use in future enrollment and communications initiatives.

Other: 10%

• Participate in weekly team meetings, by informing conversations related to trends identified within the enrollment funnel.
• Maintain an advanced working knowledge of Adler programs, policies, processes, and admissions requirements.
• Develop an ongoing professional development plan to remain up to date on industry standards.
• Other duties as assigned.

Note: the allocation of time may vary slightly from campus to campus.

Education/Experience:

• Bachelor’s degree required; Master’s degree preferred
• 1-3 years of experience in admissions, higher education, or a sales environment

Work Environment (Physical Demands):  The usual and customary methods of performing the jobs functions require the following physical demands: some lifting, carrying, pushing, and/or pulling and significant fine finger dexterity. Generally, the job requires 80% sitting, 10% walking, and 10% standing. This job is performed in a generally clean and healthy environment. 

Universal Core Behaviors:

Communication:

• Effectively expresses oneself in all oral and written communications.
• Exhibits good listening and comprehension skills.
• Keeps others informed, as well as responds, in a timely manner.
• Demonstrates match between words and actions.
• Responds with tact, diplomacy, respect and composure when dealing with others.
• Promotes the spirit and essence of the School’s Vision, Mission, Values and Key Strategies through both verbal and written communication.

Teamwork and Collaboration:

• Cooperates with others toward the achievement of common goals.
• Seeks consensus and win-win solutions to problems and conflicts.
• Contributes actively and participates fully in team initiatives.
• Puts success of the team above own interests.
• Builds and maintains constructive work relationships.

Responsive to Change:

• Supports changes in the work environment.
• Displays a proactive, problem-solving approach toward work.
• Committed to life-long learning by continuously increasing skills, knowledge and effectiveness.
• Actively seeks and initiates creative and innovative solutions.
• Exercises sound, accurate and informed independent judgment when needed.

Quality-Driven and Accountable:

• Results-oriented and committed to quality through continuous process improvement.
• Eliminates ineffective activities and closes performance gaps.
• Anticipates and responds to customer needs.
• Monitors own performance, accept responsibility for actions and actively seeks feedback.
• Meets deadlines and completes projects and activities in professional, timely manner.
• Seeks opportunities to increase productivity and/or reduce costs while maintaining highest quality standards (fiscally responsible).

Support of Vision, Mission, Values, Key Strategies:

• Supports and models the School’s Values of social interest, compassion, justice, respect for the individual, honors diversity and difference, intellectual rigor, optimism and collaboration.
• Articulates the School’s Vision, Mission, and Key Strategies in a way to educate others.
• Demonstrates active commitment in advancing the School’s Vision, Mission and Key Strategies.
• Exhibits personal integrity, honesty, zeal and compassion.
• Aligns work processes to advance the School’s strategic plan and key strategies.

Equal Opportunity Employer 

It is the policy of Adler University that all persons are entitled to Equal Employment Opportunity (EEO) protection. The University does not discriminate against any individual for employment because of age, religion, race, color, gender, gender identity, sexual orientation, national origin, ancestry, marital status, physical or mental disability, military status (including unfavorable discharge from the military), or any other category protected by federal, state, or local law.  

As part of Adler University’s equal employment opportunity policy, Adler will also take affirmative action to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.