Position Information
General Information
Vacancy Open to | All Candidates |
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Employment Type | Permanent - Full-time |
If time-limited, note appointment end date | |
Hours per week | 40 |
Months per year | 12 |
Position Number | 000552 |
NC Salary Grade Equivalency | GN06 |
Classification Title | Administrative Support Specialist - Journey |
Working Title | Administrative Support Specialist |
Salary Range | $35,608 - $42,500 |
Anticipate Hiring Range | $35,608 - $42,500 |
FLSA Status | Non Exempt |
Division | Business Affairs |
Department | Business Services (Adm) |
Work Unit | Mail Services |
Work Schedule | 8:00 am – 5:00 pm Monday – Friday with occasional evening and weekend hours required, as necessary. This is a multi-position posting to also fill position #000565 and #000552 |
Primary Purpose of Position | Responsibilities include sorting and scanning incoming packages. Assigning mail and packages to students using the arrival tracking system and properly routing to lockers and mailroom. Obtaining signatures and distributing packages to students and faculty and staff. Manage all accountable mail distributed to carriers. Utilize software systems to research discrepancies, tracking and answer questions. Generate reports from multiple systems and reconcile stamps, cash, credit card and 49er card daily. Input data into database and manage for benchmarking/dashboard daily. Process invoices for Departmental billing to accounts. Window Clerk duties include selling postage stamps, shipping supplies and money orders utilizing multiple software systems simultaneously. Clearly advise customers on mailing options/solutions, tracking and passport procedures and inquiries. Process Passport applications securely handling sensitive and confidential information. Schedule Passport Appointments utilizing Once Hub scheduling software. Manage student worker and assignments. Answer telephone and and manage the Departments generic email providing information to students, faculty and staff, parents and vendors. Ensure all windows, doors, and safes are secure at end of day. Troubleshoot all equipment and software systems. Assist in other areas of Department as needed. Remain knowledgeable and up to date of all University polices and how they apply to the following policies and procedures: Department of State, United States Postal Service, North American Money Order. Market all products and services. Anticipate potential problems, determine cause and provide solutions. Servicing a very diverse community, employee must be able to adjust communication style in order to advise customers on products and services, mailing regulations, departmental billing, tracking, and Passport processes and requirements. Must possess the ability to remain professional and calm when assisting irate customers and handling complex situations. Train new employees and federal work study students. Utilize University State Vehicles to deliver departmental mail. Complete all mandatory training and maintain annual Passport certification. |
Minimum Education/Experience | Required Minimum Qualifications: Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. University Preferred Qualifications: Graduation from high school and demonstrated knowledge, skills, and abilities gained through three years of specialized office experience or an equivalent combination of education and experience. |
Essential Job Duties |
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Other Work Responsibilities |
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Departmental Preferred Experience, Skills, Training/Education |
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Necessary Licenses or Certifications |
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Work Location | Prospector |
Posting date | 05/15/2024 |
Closing date | 05/29/2024 |
Proposed Hire Date | 06/10/2024 |
Contact Information | |
Special Notes to Applicants | This is a multi-position posting to fill position #000552 with an anticipated start date of 6/10/2024 and position #000565 with an anticipated start date of 8/5/2024. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment). Please submit a resume and cover letter with your application if requested.
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