Administrative Support Specialist - Journey

East Carolina University, United States

Updated: 24 days ago
Location: Greenville, SOUTH CAROLINA
Deadline: 03 Apr 2024

Position Details
Position Information


Working Title Administrative Support Specialist - Journey
Position Number T10422
Department EHH BSOM Bus OPS Access Coord Serv
Department Homepage http://www.ecu.edu/ecuphysicians/
Advertising Department CLINICAL FINANCIAL SERVICES
Division ECU Health/BSOM
Classification Title
Competency Level 2 - Journey
Number of Vacancies 1
Full Time Equivalent (FTE) .75
Hourly Salary Rate/Range $12.20-$15.36
Work Schedule Varies
Position Location (City) Greenville
Position Type Temporary Staff
Job Category Staff - Office/Clerical
Primary Function of Organizational Unit
Clinical Finance and Business Support Services/Group Practice Administration is responsible for the clinical and administrative oversight of the group practice for ECU Physicians. The practice is comprised of approximately 360 faculty physicians, 52 contracted providers and employs a diverse clinical support staff of more than 1,200 individuals, of which approximately 350 employees are working within revenue cycle operations The practice provide approximately 550,000 outpatient, 155,000 emergency room and 126,000 inpatient services annually to nearly 160,000 patients. Clinical Finance and Business Support Services reports to the ECU Physicians (ECUP) Executive Director and ECUP Chief Financial Officer to support key fiscal and operational components of the clinical practice and revenue cycle operations. These include direct management responsibility for staffing and operations in the centralized functions of the Central Billing Office (CBO) and oversight for decentralized activities. Centralized functions include: Payor Contracting and Evaluation, Regulatory Compliance and Credentialing; Computer System and Procedure Training; Insurance and Patient Billing, Follow-up and Collections; Cash Management of Professional Fee Revenue; Business Intelligence Services such a Reporting and Analytics; Coordinated Patient Access Support; and Contact Center Decentralized functions include: Registration, Referral Management, Pre-Service Financial Preparation; Service Identification and Reconciliation; Coding and Charge Entry; and Project Management and Process Improvement.
Job Duties
This position will be completing the roles of an Refund Representative and Insurance Representative depending on the needs of the department.
Refund Representatives provide review and reconciliation of all claim edits, credit balances and undistributed payment transactions for all ECUP clinical site services. They are responsible for effectively identifying the cause of all claim edits, credit balances and undistributed payments within the EPIC EHR Patient Accounting System and resolving these within the policies and procedures as established by East Carolina University, ECU Physicians, Government payers, and third-party payer contracts. Employees must be knowledgeable of the entire ECUP Revenue Cycle as well as compliance trends as it relates to billing and reimbursement, and assist in the prevention of potential errors that could be considered fraudulent or abusive by a third-party payer.
Insurance Representatives provide third-party payment revenue support for all ECUP clinical site services. They are responsible for proper and timely billing as it relates to ECUP professional medical claims, follow up and collection of revenues from insurance companies. Employees must be knowledgeable of compliance trends as it relates to billing and reimbursement, and assist in the prevention of potential errors that could be considered fraudulent or abusive by a third-party payer. Employees serve as ECUP revenue cycle representatives for their clinical specialty when third-party payer on-site meetings are conducted, and serve as ECUP revenue cycle representatives for their clinical specialty in clinical departmental coding and PAS meetings as needed.
Minimum Education/Experience
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification Required by Statute or Regulation
Preferred Experience, Skills, Training/Education
Previous data entry/typing skills and basic computer knowledge. Experience with Medical Insurance/billing and an Electronic Health Record (EHR) is desired.
License or Certification Required by the Department
Special Instructions to Applicant
  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
  • Applicants must be currently authorized to work in the United States on a full-time basis.
  • All applications must be submitted by 11:59 p.m. (EST) on the closing date indicated.
Job Open Date 03/22/2024
Job Close Date 04/03/2024
Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/69757
AA/EOE
East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA[email protected] .
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

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