ADMINISTRATIVE SUPERVISOR

University of Wisconsin-Milwaukee, United States

Updated: about 14 hours ago
Location: Milwaukee, WISCONSIN
Deadline: 05 May 2024

Position Information
Posting Details


Official Job Title ADMINISTRATIVE SUPERVISOR
Working Title: Administrative Supervisor
Position Number 02216695
Division Student Affairs
Department B030200 UNIVERSITY HOUSING
Position Type Non-Teaching Academic Staff
Appointment Type Fixed Renewable, Non-Teaching
Pay Basis Annual
Salary Grade 20
FLSA Status Exempt
Percent 100
Posting Type Staff
UWM Description
The University of Wisconsin-Milwaukee (UWM) is Wisconsin’s second-largest university, with a unique dual mission of access and research to provide high-quality education for students from all backgrounds. UWM is one of 146 top research universities recognized as “R1” by the Carnegie Classification of Institutions of Higher Education. Along with its main campus in Milwaukee, UWM has branch campuses in Waukesha and Washington County.
UWM celebrates, values and promotes the diverse voices and experiences of its students and employees and our community partners. We believe diversity enriches and strengthens our institution. UWM is committed to providing equitable access to opportunities for students and employees from every background. We aspire to create a campus climate that is welcoming to all. Learn more here: https://uwm.edu/diversity-equity-inclusion/about-dei/
School/College/Division Description
The Department of University Housing is recruiting for a full-time, live-out Area Coordinator of Residence Life Operations (Administrative Supervisor). The University of Wisconsin Milwaukee houses 4,300 residents in high-rise towers, residence halls, and apartments. UWM University Housing is committed to enhancing community members’ cultural understanding, leadership skills, academic success, social connections, and social responsibility by creating safe, comfortable, and well-maintained living learning environments that inspire growth and development.
Join the UWM family and the Milwaukee community and grow professionally and personally in your career and life. As the most diverse institution in the University of Wisconsin System, we’re a learning destination for nearly 23,000 students. First-generation college students arrive here straight from high school, or years later – after starting families, changing careers or serving in the military. We make learning accessible at every age, stage of life and location. At UWM, we all share the motivation to learn and to excel. We value unique perspectives and possess the talent and desire to nurture ideas that make global impact. The comforts and connections of a major metropolitan city meet the resources and expertise of a world-class research institution at UW-Milwaukee.
Job Summary
The Administrative Supervisor is a mid-level manager, reporting to the Customer Services Manager, within the University Housing Business Administration unit. This position is responsible for providing vision, leadership, and management to all functions of a 24/7/365 security/service desk operations for all University Housing facilities (Cambridge Commons, RiverView, Sandburg Residence Halls, and Kenilworth Square Apartments).
The position encompasses the development, evaluation, training, and supervision of around eighty student staff team members, in addition to providing indirect oversight of RA staff who assist with building access monitor station support.
This position provides leadership related to cross-over training of the Residence Life Staff members (Residence Life Coordinators and Resident Assistants (RA)) related to customer service, building access, life safety measures, security, administrative and building protocols. Training and development of housing team members is considered an ongoing commitment to ensuring full-time and student staff are provided effective training and development methods that support the departmental mission. Through the training and development of the team, this position works to help create student leadership succession within the department.
This position entails serving on the rotating administrative on-call duty response team, necessitating availability for evenings, weekends, and holidays. The primary responsibility is to address high-level incidents involving student and guest behaviors, such as mental health issues, suicidal ideation, sexual assaults, and violations related to alcohol and drug incidents.
Minimum Qualifications
Applicants for this position must have or provide evidence of the following:
  • Bachelor’s Degree from an institution accredited by the Council for Higher Education Accreditation or commensurate experience
  • Two years professional experience supervising in an educational or customer service-oriented environment. Graduate work would be considered half-time experience.
  • Evidence of the ability to problem solve and make high-level decisions
  • Evidence of the ability to plan and organize a 24/7/365 operation
Preferred Qualifications
Highly qualified applicants for this position will also provide evidence of the following:
  • Master degree in in Higher Education, College Student Personnel, or related degree
  • Experience managing security or desk operations in a higher education environment
  • Experience planning and implementing a training and development program
  • Experience providing leadership and on-call support for high-level student conduct issues (alcohol, drugs, sexual assault, etc)
Target Salary Range $45,000-$52,000
Benefits and Total Rewards
As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays. Please visit this link to view summary benefits information. (Compensation figures are for example purposes only.) UWM Benefits to Benefit You and Your Life
Application Instructions
When referencing employment history, please address your experience with the minimum and preferred qualifications listed above. Please also include email and phone numbers for three professional references (including your most current supervisor). You must provide this information by uploading a resume, cover letter, and reference list.
The search committee will consider cover letters that fail to address the qualifications or where explanations are unclear as the applicant not possessing the qualification(s). Candidates chosen for hire will be required to submit official college transcripts.
Note: All application materials will be further evaluated as evidence of meeting the qualifications above. Evidence of each of the above minimum and preferred qualifications should be presented in your application materials. Evidence of ability, capacity, and proficiency should be presented through examples of your experiences, educational knowledge, and personal characteristics evidenced through examples of your actions and behaviors.
Application Deadline 05/05/2024
Continuous (Open Until Filled?) No
If Continuous, Initial Review Date
Position Contact Name Jackie Wittkowske
Contact Phone 414-251-8839
Contact Email [email protected]
Application Notes
For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.
Legal Notices
AA/EO Statement
UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.
Reasonable Accommodations
UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [email protected] or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.
CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.
Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/ , or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.
Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Job Categories Office, Administrative, and Clerical Support, Student Services, University Housing

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