Administrative Services Supervisor

24-Jun-2022

Neurology All

74607BR

University Job Title

Supervisor 3

Bargaining Unit

None - Not included in the union (Yale Union Group)

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (23)

Wage Ranges

Click here to see our Wage Ranges

Work Location

Medical School Campus

Worksite Address

15 York Street
New Haven, CT 06510

Work Week

Standard (M-F equal number of hours per day)

Searchable Job Family

Administration

Total # of hours to be worked:

37.5

Position Focus:

Reporting to the Associate Director of Academic & Administrative Affairs for the Dermatology, Neurology and Neurosurgery IBO, the Administrative Services Supervisor will ensure that high-quality staff and faculty support is delivered in advancement of the overall mission. This position will supervise a team of Neurology Faculty Support Administrative Assistants and works in concert with the Associate Director and other department leaders to support the department’s Faculty Affairs, Operations, and Staff Administration functions.  

This position will also assist the Associate Director with space planning, logistics/facilities requests, and department event planning across the IBO structure as needed.    

Essential Duties

1. Supervises the day-to-day activities of support staff. 2. Assesses and resolves or escalates problems arising within unit. 3. Assists in the development of policies and procedures in support of unit. 4. Assists in long-range planning for work unit needs. 5. Participates in unit budget planning.6. Evaluates work requests to determine if they are appropriate to the unit or another area. 7. Ensures that work flow is organized and staffed for quality efficient completion. 8. Communicates deadlines and special circumstances to staff.9. Maintains equipment and supplies for unit.10. Completes evaluations of direct report employees.11. Interacts with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects. 12. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 13. Supervises a staff of exempt and non-exempt employees. 14. Performs other duties as assigned.

Required Education and Experience

Minimum requirement of Bachelor’s Degree in related field and three years of related experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Experience managing staff with a demonstrated skill in building relationships and influencing others in a positive manner.

Required Skill/Ability 2:

Problem solver with the ability to resolve complex issues with sound judgment. Ability to deal with complex issues and sensitive situations that require confidentiality and discretion. Ability to work independently and as a team.

Required Skill/Ability 3:

Superior customer service and interpersonal skills. Ability to interact with faculty and staff at all levels while maintaining a highly professional demeanor.

Required Skill/Ability 4:

Demonstrated ability to manage time and resources effectively, measure and monitor progress and redirect efforts as needed.

Required Skill/Ability 5:

Excellent computer (MS OFFICE/Outlook), oral and written communication skills. Highly adaptable, demonstrates creativity, innovation, flexibility and anticipates challenges in the administrative environment. Proactively manages change based on specific needs and requirements.

Preferred Education, Experience and Skills:

Experience managing staff in an academic and/or union environment. 

Evening Hours Required?

Occasional

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

W.L. Harkness Hall, 3rd Floor, Room 303

100 Wall Street, New Haven CT 06511

203-432-0849

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Note

Yale University is a tobacco-free campus