Administrative Nurse III (Health Center Nurse Manager) - Mile Square Health Center (Cicero) (Job ID #127815)

Updated: 21 days ago

Job Summary

The Heath Center Nurse Manager is a Registered Professional Nurse who is responsible for developing and supervising of clinical support staff utilizing the Nursing Process and Relationship-Based Care model as the framework. The Heath Center Nurse Manager manages direct patient care and takes initiative to improve patient outcomes by integrating Shared Leadership, Evidence Based Practice and Magnet’s Five Models of Care into clinical practice. Through therapeutic relationships with patients, families, self and colleagues, the Heath Center Nurse Manager functions as a professional who manages quality patient care and facilitates achievement of unit and organizational goals. The Heath Center Nurse Manager plans, organizes, directs and controls all unit/service line activities involved in the effective, efficient and economical utilization of material resources and personnel of the delegated unit/service line, ensuring patient service is continuous and high quality. This position is responsible for orientation, training, development and management of unit/service line personnel. The Heath Center Nurse Manager relates effectively with team members for continuity of care, maintains satisfactory relations with other departments and nursing units, participates in all phases of education, maintenance of records and upgrading of policies, procedures and skills of personnel.

Essential Responsibilities


  • Motivates and manages clinical support staff
  • Manages the unit/service line’s day-to-day clinical operations, including practice standards, staffing, and quality improvement
  • Develops and implements action plans to improve staff development
  • Acts as a professional leadership role model
  • Manages, plans and monitors unit/service line activities staffing, scheduling and patient assignments
  • Manages and controls unit/service line expenditures within establish budgets
  • Communicates effectively and maintains confidentiality with patients/families, medical staff, nursing staff and interdepartmental staff
  • Advocates for patients, families and their significant others, coworkers, community, and the nursing profession
  • Promotes collaboration between coworkers, all members of the health care team as well as patients, their families, and significant others
  • Demonstrates the highest level of customer service to internal and external customers
  • Communicates in an effective and professional manner to reach conflict resolution
  • Actively participates in Health Center communication processes through timely review and response to electronic and written messages


  • Adheres to and enforce the Medical /Health Center’s Code of Conduct
  • Treats patients/families, staff, students and visitors with respect and dignity
  • Adheres to and enforces clinical support staff time, overtime and attendance policies
  • Completes electronic learning modules and related programs as assigned by Medical Center Learning by established date
  • Complies with University Health Services TB and fit-testing requirements
  • Initiates resolution of patient care problems utilizing established communication channels/chain of command
  • Resolves recurring clinical practice and/or related unit problems
  • Participates in problem solving and resolution utilizing established communication channels/chain of command


  • Facilitates the planning, presenting and evaluating of learning/educational experiences for staff and students
  • Serves as resource to other nursing staff and students
  • Directs unit-based quality initiatives and provides feedback and education to staff
  • Encourages and supports nursing and multidisciplinary research efforts conducted on the unit and in the Health Center
  • Responsible for continued professional growth/development by identification of learning needs and initiates strategies to meet such needs

Strategic Planning and Goal Setting

  • Study most recent trends, innovative approaches in the ambulatory health care industry to apply new concepts towards organizational strategic goals
  • Manages positive relations with providers to facilitate patient care. Oversees provider productivity and provider scheduling process and work to ensure coverage
  • Provides primary input to the executive management team on decisions affecting practice site(s), as well as feedback on department programmatic, planning, and policy issues
  • Reviews literature for upcoming HRSA and Illinois regulatory audits; changes and develop strategic plans to implement prospective changes as needed
  • Direct and implement disaster management drills for MSHC and participates in UIC campus-wide disaster drills as needed
  • Co-manage the implementation of Patient-Centered Medical Home (PCMH), throughout the Mile Square enterprise
  • Meet established work/compliance/project deadlines as required

Regulatory Compliance

  • Ensure policies and procedures for the practice site(s) are reviewed by staff as required by University, Medical Center, MSHC, and external regulatory agencies, particularly the Health Resources and Services Administration
  • Implement MSHC Quality and Compliance Plans at practice site(s) which is multidisciplinary and support the continuum of patient care needs
  • Monitor quality of patient care prepare, regular reports of quality indicators, and initiate appropriate interventions as needed; in order to meet or exceed customer expectations and established standards/benchmarks

Space Planning

  • Participate in disaster planning to ensure continuity of service in extreme situations

Staff Management

  • Interview, hire, orient, lead, mentor, and evaluate performance of all staff under their direction to meet departmental and organizational needs
  • Verify staff completes all Learning Management System (LMS) modules and has current licensure and certifications prior to deadlines/expiration (i.e. CPR)
  • Perform other related duties and participates in special projects and assignments as assigned


  • Completes required orientation program and unit-specific competencies
  • Develops, implements and updates the patient’s plan of care based on on-going assessment of the patient and input from the patient’s family
  • Verifies and implements orders from physician, physician assistant and/or advance practice nurse by performing interventions as prescribed by the provider and documenting accurately in the electronic medical record
  • Engages and obtains information from patient and/or family to develop an appropriate patient educational plan
  • Engages support personnel by delegating appropriate tasks per the Illinois State Nurse Practice Act and provides support and feedback
  • Demonstrates a commitment to UI Health’s values through teamwork and effective communication in an effort to achieve quality outcomes, patient safety, customer satisfaction and a clean, safe and therapeutic environment
  • Manage the vaccines

Other duties as assigned

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