Posting Detail Information
|Working Title||Admin Assistant II (Full-time, Hourly)|
|Position Location||Fort Collins, CO 80523|
|Classification Title||Admin Assistant II|
|Position Type||State Classified|
|Salary||$17.04/Hour plus 7.5% shift differential pay and Full Benefits|
Colorado State University (CSU) and the State of Colorado are committed to providing employees with a strong and competitive benefits package that supports you, your health, and your family. Visit CSU’s Human Resources website for detailed benefit plan information for permanent full-time and part-time classified employees in the following University benefit areas. https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-sc.pdf .
|State Classified Hourly||Yes|
|Description of Work Unit||
At the CSU VTH, we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community…everyday. This work unit exists to provide excellent customer service by providing prompt response to all request in a courteous, compassionate, and efficient manner. We will use our knowledge to properly assess the needs of our customer, instruct professional veterinary students, create a professional environment for veterinary medical research, and to support a veterinary medical facility capable of delivering intensive animal care for the general public and referring veterinarians.
The position exists to ensure adequate coverage in the following areas:
The position directs clients and telephone calls to appropriate veterinary clinicians or departments from both the call center and reception area and provides administrative support to clinicians and students caring for patients in-hospital or ambulatory by scheduling clients for optimal facility utilization using various parameters. Assist Medical Records and handle requests for records.
When working in the call center, this position will focus on pre-admission/pre-registration and communications. Specifically, this role will be responsible for answering all calls coming into the hospital, scheduling appointments, paging/connecting clinicians and routing calls appropriately. This role will also maintain online scheduling system, verify client/patient information, verify rDVM contact information, explain appointment process and procedures, and determine patient service area based on nature of medical concerns and urgency of condition. This position has the opportunity to work from home.
The position requirements will be re-evaluated periodically to see if the working conditions are still conducive to remote work. When in the reception area, this position will focus on the clients when they arrive on-site and for the duration of their visit, appointment or procedure. Specifically, this role will be responsible to check clients into the hospital, directing individuals, assisting with client concerns, updating electronic scheduling system, keeping clients informed and ensuring that patients are seen in a timely manner in the hospital. They will directly influence the clients’ VTH experience.
This position will support and cross cover for the call center, reception, medical records, and client services areas. Functions and duties will vary depending on the scheduled/assigned area for any given day. The expectation is that this position will be proficient in all areas. The area assigned for a given day or time of day is subject to sudden and immediate change. This position will greet each change with goodwill and a positive attitude.
Hours worked per day are flexible, but will fall between the hours of 11:00 a.m. – 8:00 p.m. or 12:00 p.m. – 9:00 p.m. within the 40-hour workweek.
Note: Part-time experience will be calculated to determine the full-time equivalent experience.
The highly desired candidate will possess the following knowledge, skills, abilities, personal characteristics, and experience directly related to this position:
Essential Job Duties
|Job Duty Category||Client Care Facilitation|
|Percentage Of Time||50|
|Job Duty Category||Communication/Documentation|
|Percentage Of Time||20|
|Job Duty Category||Facilitates rDVM Service|
|Percentage Of Time||10|
|Job Duty Category||Teamwork|
|Percentage Of Time||20|
|Special Instructions to Applicants||
APPLICATION INSTRUCTIONS AND INFORMATION
Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.
Equity, Diversity, and Inclusion at Colorado State University
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Colorado State University is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Human Resources – Employment Office, at firstname.lastname@example.org or call (970) 491- MyHR(6947).
DEPARTMENT CONTACT INFORMATION
|Conditions of Employment||Pre-employment Criminal Background Check (required for new hires), Essential Services Designation - Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare., Shift Work - varied hours of all shifts depending on VTH schedule/coverage needs. Weekend shifts and availability required.|
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Acting Title IX Coordinator is the Vice President for Equity, Equal Opportunity and Title IX, 123 Student Services Building, Fort Collins, CO. 80523-0160, (970) 491-1715, email@example.com .
The Section 504 and ADA Coordinator is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.
|Background Check Policy Statement||
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
|Employment and Appeal Rights||
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.