Accreditation and Program Specialist for the Social Work Department

The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report .

At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. Our benefits include:

Healthcare

Medical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.

Work-Life Balance

We encourage a healthy work-life balance, that’s why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and 13 paid holidays which includes a winter break.

Financial Protection

For life's unexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.

Tuition Remission

We support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.

Wellbeing

24/7 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.

Retirement

Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%!

The Accreditation and Program Specialist will provide administrative and program support for the Bachelor of Arts, Social Work and Master of Social Work programs This position supports the Program Directors of both programs in developing, organizing, editing, formatting, printing, and mailing professional accreditation reports and documents for the Council on Social Work Education (CSWE). This position also coordinates with the social work faculty members to ensure that all BASW and MSW curricular and student support materials are in continuous compliance with CSWE accreditation standards. This position is responsible for program operational functions, prioritization of essential duties and responsibilities, and providing resolutions where applicable. The role manages all social work documents, web pages, and resources. - This position maintains a close working relationship with the Central Office, providing documents and other information as needed.
Although this is a primarily remote work position - there is a mandatory in-person requirement to come in to the Irvine, CA headquarters on occasion. Remote from any of the following states – Alabama, Arizona, California, Georgia, Idaho, Indiana, Massachusetts, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.
The hiring range for this position is $17.93-$24.38 per hour. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

TYPE OF SUPERVISION:

Receive supervision from the Director of the BASW Program, and Director of the MSW Program.

• Supervision — indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION DUTIES AND RESPONSIBILITIES:  

ESSENTIAL FUNCTIONS: 

Percentage

• Manage communication for faculty, students and other stakeholders.
• Ability to develop strategies to connect with students to foster relationships with university developments, raise awareness about education opportunities, and work with leaders across the programs and the organization to help implement activites and programs as needed.
• Ensure compliance with University, government, regulator, and/or funding agencies policies, procedures, and documents.
• Assist with collating, organizing, editing, creating, and formatting of social work accreditation reports and required charts, tables, forms, and attachments.
• Manage printing and mailing of social work accreditation documents or reports and collaretal peridocially throughout the year.
• Format, maintain, and continuously update the student and faculty records as needed for social work accreditation (e.g., CSWE-formatted faculty CV forms, admission documents, etc.), manage records of BASW and MSW student disposition reports with includes student conduct.
• Assist in data collection and management related to reports, surveys, and forms.
• Manage updating of social work manuals, web pages, and other documents  to clearly reflect and align with the current EPAS accreditation standards
• Continuously update CSWE curriculum matrices as social work courses are updated.
• Update and maintain program calendars, including but not limited to scheduiling facilities, meetings, programs, and events.
• Develop timelines to monitor workflow, maintain accurate records of follow-up procedures, and track activities for all ongoing administrative functions.
• Provide administrative support and coordination of Social Work Student Association (student group mandated by CSWE), and for the  Phi Alpha-Beta Gamma Delta Chapter, and any other social organizations supported by the Social Work Department.
• Manage social work web pages, staff resources, student resources, and faculty resources

95%

• Perform other duties, as assigned.

5%

TOTAL

100%

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• Bachelor’s degree or equivalent five years of progressively responsible administrative experience managing multiple priorities in a complex working environment. 

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of academic processes in college/university setting. 
• Excellent interpersonal and communication skills. 
• Strong copy editing skills
• Strong excel skills
• Ability to problem solve, troubleshoot, and work under pressure. 
• Highly developed organizational skills and attention to detail. 
• Ability to exercise independent judgment, demonstrate tact and diplomacy, and maintain a high level of confidentiality.
• Ability to work effectively within a collaborative environment.
• Committement and understanding of diversity, equity and inclusion

Desired:

• Knowledge of psychology and social work academic programs.

Machines, Tools, Equipment, Electronic Devices and Software:  Personal computer. Microsoft Office Suite; including word, excel, outlook and mail merge/mass email distribution. Maxient Software. Teams. Zoom. OneDrive. Google Drive.  

Contact with Students:  Frequent

Contact with Faculty and/or Staff:   Frequent

Contact with Community and Vendors: Frequent

SPECIAL REQUIREMENTS:

Working conditions are normal for an office environment.  Position may be required to work flexible hours particularly given extended hours of operation and may require occasional weekend and/or evening work.  Applicants for this position are subject to a background check and a criminal history review. 

Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, ancestry, color, religious creed (including religious dress and grooming practices), disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin (including language use restrictions), race, sex (including pregnancy, childbirth, breastfeeding, and/ related medical conditions), gender, gender identity, gender expression, sexual orientation, or any other characteristic protected by local, state or federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at [email protected] .