Access Services Technician

Villanova University, United States

Updated: about 14 hours ago
Location: Library, PENNSYLVANIA
Deadline: ;

Posting Details

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Position Information


Posting Number: 20244974V
Position Title: Access Services Technician
Posting Type Student
Hours/week: 6-10
Eligibility: Work study preferred but open to all students
Semester 2024 Summer
Location Falvey Memorial Library
Detailed Work Schedule
Number of positions: 7-10
Department: 288-Falvey Library
Contact Name: Lorraine Holt
Contact Phone/Extension: 610-519-4291

Position Summary Information


Job Description Summary:
Access Services Technicians provide support to the Access Services department of Falvey Library. Technicians are responsible for conducting the following tasks:
  • Provide in-person customer service at the library service desk. Conduct circulation transactions for patrons, and answer patron questions. Search for materials in the library catalog for patrons and direct patrons to reference librarians for research assistance. Process requests and materials for the Pickup & Go holds service. Answer incoming phone calls to the library service desk.
  • Shelve returned books and maintain book stacks. Move book carts. Lift and carry books. Search for missing books.
  • Process interlibrary loan materials and update records in specialized library software and systems. Scan pages in journals and books for electronic delivery. Ship materials to other libraries via UPS software. Open incoming packages and sort contents for processing.
  • Retrieve materials from local and remote locations. Perform light clerical work, routine office tasks, and run errands as directed.
  • Participate and contribute to library projects as assigned by Access Services staff.
Requirements:
  • Excellent verbal and written communication skills, attention to detail, and reliability are all required.
  • Ability to perform repetitive tasks with great accuracy and consistency required.
  • Excellent interpersonal skills; able to handle difficult situations; customer service
    experience preferred.
  • Experience using hardware (laptops, pc’s, printers, scanners, mobile devices), software (Windows, Mac, web browsers, Novasis, Webmail, Blackboard), and wireless network access preferred.
  • Familiarity with the library’s catalog, journals, databases, and web search engines preferred.
  • Cross-training in multiple areas required.
  • Preference will be given to students who are available in the evenings.
  • Employment Background checks are required before starting this position.
Additional Information:
Summer Library Service Hours
Monday – Thursday: 9am-5pm (May 20-May 29)
Monday – Thursday: 9am-7pm (May 29-July29)
Monday – Thursday: 9am-5pm (July 30-August 8)
Monday – Friday: 9am-5pm (August 12-August 23)
Saturday-Sunday: 12pm-5pm (August 24-25)
All student employees must complete hiring paperwork online before they can be hired. Also, new student employees must go to the Human Resources Office in person to show original forms of employment authorization and identification required for the I-9 form.
Physical Demands Summary:
  • Ability to sit or stand for 2-4 hours at a time.
  • Follow current health and safety guidelines.
  • Position requires physical effort such as pushing a wheeled cart of books or other materials; some stooping and bending.
  • Moderate lifting on a routine basis; must be able to lift a minimum of 20 pounds.
  • May require travel (walking) to another building on campus.
Wage Rate: $11.25/hour

Posting Detail Information


Closing Date (11:59pm ET):
Open Until Filled Yes

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