Access Services Program Manager

Updated: about 1 month ago
Location: Spokane, WASHINGTON
Job Type: FullTime

Available Title(s):

1482-YN_ADMINPRO - Student Services Coordinator/Advisor 2

Business Title:

Access Services Program Manager

Employee Type:

Admin. Professional

Time Type:

Full time

Position Term:

12 Month

Position Details:

Summary of Duties:

Provide campus strategy and leadership for full accessibility accommodations for students with disabilities in classrooms, testing spaces, labs, and clinical environments pursuant to the Americans with Disabilities Act (1990) and Section 504 of the Rehabilitation Act (1973). Serve as a liaison between WSU Spokane Health Sciences colleges (Medicine, Pharmacy and Pharmaceutical Sciences, Nursing) and other programs. Review supporting medical and behavioral health documentation and conduct intake interviews with students to identify and assign reasonable accommodations. Ensure that technical standards of the colleges are met.
Develop and implement staff and faculty training on processes and policies.
The position directs the work of a technical services specialist, testing services and alternate print technology, and supervises part-time testing proctors. This position works with disability resources personnel university-wide on policy development, implementation, and interpretation and consults as necessary on individual student accommodations.
This position should be comfortable carrying out the Student Affairs values of collaboration, inclusion, innovation, empowerment, communication and compassion.

Duties and Responsibilities Include:

Determine Eligibility & Assign Reasonable and Appropriate Accommodations: 40%

  • Process and review applications from students requesting accommodations. Determine student eligibility for disability services by reviewing appropriate medical and behavioral health documentation.
  • Determine appropriate services and didactic, lab and clinical accommodations by reviewing disability documentation and conducting interviews with students to determine the functional limitations that the disability imposes and assign appropriate and reasonable accommodations to ensure that the Technical Standards of the colleges are met.
  • Conduct intakes with students to determine the functional limitations that the disability imposes and assign appropriate and reasonable accommodations to ensure that the Technical Standards of the colleges are met.
  • Lead the implementation of identified accommodations for students in collaboration with faculty, research labs, and clinical site staff. Ensure that confidentiality of protected health information is maintained.

Training and Outreach: 20%

  • Develop and implement training for faculty and staff regarding Access Services policies and processes including use of the MyAccess system and Faculty Portal.
  • Create and present ADA trainings and workshops to faculty, academic advisors and staff to further develop best practices to support students.
  • Assist in increasing understanding and awareness of the needs of students with disabilities by presenting or facilitating workshops/seminars for faculty, administration, staff, and tutors.

Administrative: 20%

  • Regularly review disability support services policies and procedures to incorporate current practices and regulations.
  • Responsible to evaluate and monitor disability compliance for WSU Spokane and WSU Yakima students to ensure compliance with ADA/ADAAA/Section 504 of the Rehabilitation Act and applicable Special Education laws and regulations as it relates to individuals with disabilities.
  • Responsible for ensuring that Disability Services complies with federal, state and university laws and policies.
  • Provide innovative and strategic leadership to oversee compliance with applicable legal requirements.
  • Maintain and track case files including, inputting notes, and documentation at various stages of the interactive process using the case management system (AIM). Abide by University regulations for establishing and maintaining confidential records.

Resource: 15%

  • Work collaboratively with faculty and staff across the WSU Spokane colleges and WSU-system.
  • Provide information and clarification regarding University Disability policies/procedures to students, faculty, and staff.
  • Assist students in resolution of personal and academic problems and crises by exhibiting excellent problem-solving, crisis-management, and listening skills to understand the student’s situation and assess how best to assist the student and providing guidance and support to help the student best address their disability related needs.
  • Assist students with managing grievances related to disability accommodations. Work with faculty, staff, administrators, and relevant offices to resolve grievance

Other: 5%

  • Maintain current knowledge in disability support services (DSS) regulations, laws, and industry practices and advancements, and participate in relevant professional training opportunities as budget permits.
  • Other duties as assigned.

Required Qualifications:

Positions require a Bachelor’s degree and three (3) years of professional work experience in student services or related education/experience. Experience leading or directing the work of others. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.

Additional Requirements:

  • Two years of full-time professional experience in higher education disability services.
  • Knowledge of federal and state laws related to providing disability accommodations in higher education and in compliance with ADA and Section 504 Rehabilitation Act of 1973.

Preferred Qualifications:

  • Master’s degree in Student Affairs, Rehabilitation Counseling, Psychological Counseling, Education or related field.
  • Demonstrated proficiency and familiarity with student information systems.
  • Experience working with individuals of diverse racial, ethnic, and cultural backgrounds.
  • Strong knowledge of cognitive disabilities, learning disabilities, attention disabilities, and
  • psychological disabilities.
  • Disability services experience in health sciences programs, including clinical and lab settings.
  • Understanding and experience with assistive and accessible information technologies, including
  • best practices such as Web Content Accessibility Guidelines (WCAG) preferred.

Additional Information:

Area/College: WSU Spokane
Department Name: Student Affairs
City, State, Zip: Spokane, WA 99202
Department Link:  

Monthly Salary: $4,061.90 - $6,092.84; commensurate with qualifications and experience.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates typically begin up to mid-point of the salary range. For more information regarding Administrative Professional (AP) Compensation at Washington State University (WSU), please visit the following website:
WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.
For a more detailed summary of benefits offered by WSU for AP staff visit: .

Find total compensation information here:

Overtime Eligibility: This position is eligible for overtime
FTE: 100%
This is a Permanent position.
Posting Close Date: This position has been re-posted. Applicants must submit their completed application by March 3, 2024 at 11:59 p.m.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need.  A background check will not be completed until an initial determination of qualification for employment has been made.

Application Instructions:

Applicants must upload the following documents to their online application. 

  • Resume (required)
  • Cover Letter (required)

External candidates, please upload all documents in the  “Resume/CV”  section of your application.  Internal candidates, please upload all documents in the  “Resume/Cover Letter”  section of your application.

Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

Applicants will be requested to provide contact information for professional references within the online application.

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .

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