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Closing Date:
Type of Position:
Management - Operations
Job Type:
Regular
Work Shift:
Day Shift (United States of America)
Sponsorship Available:
No
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only ):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
At UAMS we value Diversity, Equity and Inclusion.
For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected] .
Department:
ICE | IMSL Access Staff
Department's Website:
Summary of Job Duties:
Access Manager manages the day-to-day operations of an Access unit within the Integrated Revenue Cycle (IRC). Responsible for unit performance that meets or exceeds the unit standards as developed by the IRC director, and Department Administrator. Position reports directly to IMSL Senior Practice Manager. Position will comply with all IRC, Integrated Clinical Enterprise, and UAMS policies and will ensure that direct and indirect reports comply as well. Position will serve as an advocate for enhanced revenue cycle performance within the unit. Position supervises staff and ensures all Office of Human Resource policies and regulatory guidelines are followed. Responsible for ensuring unit provides the highest level of customer service.
Qualifications:
Minimum Qualifications:
Bachelor’s Degree in Healthcare or related field of study PLUS Five (5) years of experience in patient scheduling, registration and billing in a healthcare work environment; experience to include at least Two (2) years of supervisory experience OR High School Diploma/GED PLUS Nine (9) years of experience in patient scheduling, registration and billing in a healthcare work environment; experience to include at least Two (2) years of supervisory experience.
Preferred Qualifications:
CHAA certification
Additional Information:
Responsibilities:
Supervises staff by monitoring activities and productivity on a daily basis to ensure department expectations are met for referral turnaround times, call statistics, quality, and customer service.
Maintains appropriate staffing levels based on workload and ensures adequate staffing coverage is in place to support the Call Center office hours.
Administers and maintains performance standards for productivity, quality, and compliance
Reviews and researches all patient or Service Line complaints and brings them to resolution.
Develops the departmental team by providing guidance regarding any errors found during research of a complaint.
Provides opportunities for staff members to gain additional knowledge regarding all aspects of their position and develop customer service skills.
Processes purchase requisitions and travel requests.
Reviews and resolves any invoicing, purchasing and reimbursement issues. Processes contract billing, including staff hours worked, equipment purchases, and individual outside contract payments.
Monitors staff performance by conducting quality and productivity audits, administering training, and facilitating all HR functions within the department.
Collaborates with Service Line leadership as requested to identify opportunities for improving the patient experience and maintaining compliance with industry standards.
Performs other duties as assigned.
Physical Requirements:
Constant:
Manipulate items with fingers, including keyboarding
Talking
Walking
Hearing
Sitting
Standing
Frequent:
Repetitive Motion
Occasional:
Feeling
Grasping
Lifting
Pulling
Pushing
Reaching
Background Checks | Criminal Background Check
Salary Information:
Required Documents to Apply:
Optional Documents:
License or Certificate (see special instructions for submission instructions), Proof of Veteran Status
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact [email protected] for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
N/A
Frequent Physical Activity:
N/A
Occasional Physical Activity:
N/A
Benefits Eligible:
Yes