Access Control Technician

The mission of Georgia State University’s Campus Services Information Systems department is to provide high quality technical support services to the Georgia State University community in support of the University’s mission of teaching, research and public service, positively impacting the quality of campus life through professionalism, excellence and caring.

We are looking for an Access Control Technician to join our team.

WHAT MAKES GSU A GREAT PLACE?

• Flexible work environment. 
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

This position provides technical expertise and support for assigned information systems.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Under the general direction of the Analyst Programmer Manager, acts as campus-wide field technical support for assigned access control systems to include, CBORD, Transact and S2. 
• Acts as secondary field technical support for PantherCard System, Point of Sale Systems, parking and other Auxiliary and Support Services administrative systems.
• Visits various access control devices as needed to troubleshoot and effect repair or replacement as needed.
• Works with the Analyst Programmer Intermediate, Analyst Programmer, Manager and vendor representatives in coordinating system and equipment support, maintenance, and repair services with external vendors.
• Provide technical support for other campus card system components as needed, such as point-of-sale terminals, ID production workstations, various card readers or scanners.
• Liaison with campus customers both internal and external via email or phone to provide updates as needed on projects/repairs.

Note: This position will work largely at the Downtown campus, although occasional travel to any one of the Perimeter campuses may be required. 

Minimum Requirements:

• Technical degree and two years of related experience, or a combination of education and related experience.

Preferred Requirements:

• Valid GA driver's license required.
• Three years of experience with commercial and institutional access control systems, including CBORD, S2 and Transact.
• Experience working in higher education setting.
• Experience with the installation, maintenance, diagnostics and repair of mechanical electronic locking systems.

Additional Preferred Requirements:

• Dedication to providing excellent customer service.
• Ability to work with a broad spectrum of individuals required.
• High mechanical aptitude and ability to diagnose problems and make appropriate repairs.
• Familiarity with electrical, network testing tools including voltmeter, cable mapper, etc.
• Strong multi-tasking ability.
• Ability to work in variety of environmental conditions.
• Must be able to lift up to a minimum of 50 lbs.
• Must be able to routinely walk to and from various buildings carrying tools, equipment and other essentials to the job site.
• Must be able to work alone and climb multiple sets of stairs, work off ladders, etc.
• Must be able to work overtime, as needed.

To be fully considered for this position, all candidates at the time of submission must provide the following documents:

• A complete and accurate GSU application
• Resume
• Cover letter (optional, but highly recommended)