Access Center Representative - Access Services

Position Description:
Schedule: Monday-Friday Day Shift

Location: Remote

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

Under general supervision and according to established policies and procedures, the Access Center Representative is responsible for accurately and efficiently answering and completing calls that are received from patients, their caregiver, relatives and other members of the healthcare team while providing the highest level of customer service. This involves scheduling patient appointments, prioritizing patients’ health problems according to their urgency, educating/advising patients and making safe, effective decisions under the direction of the patient’s physician. Excellent customer service skills coupled with enthusiasm and compassion is required.

Employee is required to work remotely after initial orientation.

Position Requirements:
Position Requirements:

EDUCATION AND EXPERIENCE:

Position requires a high school diploma or equivalent. Business Office Education or similar coursework desired. College degree or relevant coursework may substitute for part of experience requirement. Must consistently meet or exceed all MSO/IDX standards set by organization.
Must: (1) Attend all required course work assigned by management; (2)possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation.

Employee must provide:
• High speed internet access
• Dedicated, secure and safe work space
• Noise-free environment to take patient calls

LICENSE, CERTIFICATION AND/OR REGISTRATION:

Required: None

TRAITS & SKILLS:

Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.

UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.