Academic Technology Coordinator

Job Description:

The Academic Technology Coordinator at the Berklee College of Music Valencia Campus, will assist the Academic Technology Manager in all aspects of the daily maintenance of the operations of all the campus's state-of-the-art systems. They will maintain the technology labs, studios and classrooms computers, and provide daily technological support to the community.

Essential Functions / Primary Duties and Responsibilities: 

• Maintain campus workstations including software installation and update.

• Provide software and hardware support for staff, faculty and students 

• Provide technical support to the entire Valencia Campus including laboratories, classes, recording studios, rehearsal rooms, etc., ensuring its correct operation.

• Monitor the ticket system in order to solve hardware and software problems.

• Assist in the implementation of changes to facilities and systems, particularly between semesters. (Installation, configuration and updating of new software and hardware, ensuring that the facilities are ready for the start of classes)

• Assist in the daily maintenance of the campus network and telecommunications infrastructure.

• Provide support to events both on and off campus.

• Additional responsibilities as required

Knowledge and Skills Required: 

• Bachelor’s Degree or equivalent professional experience.

• Advanced knowledge of Mac OS X, iOS and Windows.

• Advanced hardware and software experience, including installation, troubleshooting and repair.

• Extensive knowledge of audio and video hardware and software (audio interfaces, MIDI controllers, DAW software, plugins, sound libraries, license management, etc.)

• Ability to implement, troubleshoot, repair and maintain network infrastructures, including a solid knowledge of all network components (connections, documentation, network hardware, network devices, cabling, management of cores / switches, network monitoring devices and backups)

• Shell scripting and Python knowledge is highly desirable

• Working knowledge of peripheral devices, including printers, cable and video adapters, IP phones, monitors and projectors

• Strong organizational skills 

• Ability to communicate with administrators, faculty, staff, and students in a professional, sensitive manner.

• Fluent level of spoken and written Spanish and English. Other languages are a plus.

• Ability to work effectively within an ethnic, cultural, and socially diverse student population.

• Must work well under pressure, both independently and as part of a group.

• Candidates must already have the right to work in Spain to apply for this position.

• Strong proactive approach to solving problems.

• Candidates must be willing to work nights, weekends and travel.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee : 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:
Staff