Academic Support Representative, Learning Commons

University of Central Missouri, United States

Updated: over 2 years ago
Location: Warrensburg, MISSOURI
Deadline: 20 Aug 2021

Position Information


Position Title Academic Support Representative, Learning Commons
Working Title Academic Support Representative, Learning Commons
Department 250205-Learning Commons
Pay Rate 10.50
Position Number S99219
Special Instructions to Applicants:
Posting Date 08/02/2021
Closing Date 08/20/2021
Position Purpose
The Learning Commons believes that a strong community is a culturally diverse community. As such, we encourage candidates from a diverse range of backgrounds and experiences to apply.

We are looking for customer service specialists. An Academic Support Representative is a current UCM student who works to engage the campus and build awareness of tutoring, writing, and other support services. Applicants must demonstrate student-centeredness and be able to interact with a broad range of people with diverse backgrounds in a positive manner. 
Position duties include:
  • Represent Academic Support Services for presentations and workshops in-person and online.
  • Assist in identifying, designing, and creating content to promote the Academic Support Services. Aid in producing content for Learning Commons social media.
  • Greet, ascertain needs, and direct students, faculty, administrators, and visitors to the appropriate persons/areas. Answer telephone inquiries. Manage Learning Commons email communications.
  • Assist professional and student staff with arranging and keeping appointments; inform personnel of arrival of in-office and online appointments.
  • Complete routine duties, such as: filing, keyboarding, typing, reproduction of instructional handouts, tests, brochures, reports, proposals, administrative forms, mass mailings and correspondence.  
  • Set up and enter data into UCM databases. Support records maintenance of student usage. Assist with data reporting. 
  • Preserve confidentiality of academic and administrative records and activities.  
  • Partner and work collaboratively with university staff and faculty.
  • Attend regularly scheduled staff training, meetings, and workshops.
  • Other projects as assigned.
Education & Formal Training
Computer Skills Word-Processing, Spreadsheet, Presentation
Experience
More than 2 years on UCM or other college campus support experience preferred. Customer service experience preferred. Experience with social media postings. Experience with Microsoft Office & Google applications. An ability to be imaginative, creative, and self-motivated desirable. Comfortable speaking to small and large groups.
Licenses, Certificates, Registrations, & State/Federal Requirements of Position:
Special Skills, Abilities, and Knowledge: Attention to detail, Communication skills, including oral, written, and/or nonverbal, Knowledge of a University environment preferred, Human Relations/Interpersonal skills, Leadership skills: organization/meeting facilitation/project leadership, Supervisory skills, including motivation, delegation of duties, evaluation, etc, Ability to manage multiple concurrent projects and meet deadlines
Physical & Environmental Factors:
Lifting weight
Special Working Conditions: