Academic Support Coordinator I

Job Summary

Academic Support Coordinator I develops, implements, and supports peer-based academic support programs and services. The Academic Support Coordinator collaborates with faculty, staff, and students to identify programming needs and to development/implement proactive approaches and resources for student success. This role supports peer tutoring programs and services within the Center for Academic Achievement.
FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties may include but are not limited to:

• Coordinates, develops, and provides various support services for a variety of student populations on specialized subjects as needed.
• Manages day-to-day operations of peer tutoring programs and services.
• Instructs and encourages students in the use of College-supported online learning assistance resources and other skill development and academic support programs.
• Coordinates with campus partners, including faculty, staff, and students, to identify academic support resources and programming needs and provides data on program usage and student success.
• Implements and supports programs designed to enhance and promote tutoring services and increases program impact on student academic success.
• Creates and implements program evaluations and assessments to measure and report the effectiveness of Tutoring Services to leadership and relevant stakeholders.
• Maintains operational data analysis and distribution of related reports.
• Identifies opportunities for service improvements that enable Tutoring Services to achieve goals and objectives.
• Assists with program-specific budget recommendations.
• Plans and coordinates events, seminars, presentations, and workshops that support Tutoring Services.
• Answers directional and informational questions, referring questions or issues to other College offices as appropriate.
• Participates in College initiatives regarding student success and institutional effectiveness.
• Participates in the development of departmental goals and objectives.
• Recruits, hires, trains, supervises, and evaluates clerical staff, OPS, and part-time student employees. Maintains work schedules, timesheets, and payroll approval for student employees.
• Explains and enforces the policies, rules, and regulations of the department and University.
• Engages in professional development and training as appropriate and needed.

Other Duties:

• May serve as a team leader and oversee the work of lower level personnel and/or student employees in assigned area.
• Other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires either six years of directly related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution in an appropriate area of specialization and two years of full-time experience directly related to the job functions.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Master’s Degree from an accredited institution in Higher Education or related field.
• Experience managing/coordinating peer support programming.  
• Experience implementing and assessing academic or co-curricular programs.
• Experience designing and implementing peer engagement/peer support/peer coaching models.
• Experience organizing and coordinating outreach efforts.

Knowledge, Skills, and Abilities:

• Knowledge of policies, procedures, and regulations pertaining to the position.
• Knowledge of and ability to adhere to FERPA requirements.
• Skill in organizing resources and establishing priorities.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong interpersonal skills and ability to deal effectively in a team environment.
• Advanced verbal and written communication skills and the ability to present effectively to small and large groups.
• Ability to understand, interpret, apply, and explain personnel policies and procedures.
• Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.
• Ability to manage and coordinate assignments to meet deadlines.
• Ability to work independently to complete assignments.
• Ability to provide professional customer service.
• Ability to present to large groups.

Pay Grade 17

Applications received prior to May 17th, 2024 will receive priority consideration.