Academic Success Coordinator II

This position may be eligible for Hybrid Work, working remotely for up to one day per week after the initial 90 days of employment.

Salary Range: $47,731/year or higher, commensurate with experience and/or education

JOB SUMMARY 

The Academic Success Coordinator II provides proactive and holistic academic and career advising to prospective, new, transfer, continuing, and re-admitted students in assigned caseload.

DUTIES 

• Provides academic advising to all new and returning students and develops individualized programs of study for each student
• Creates official degree plans for current students and meets with prospective students to help provide unofficial academic planning
• Advises students in career exploration, networking, and job-seeking strategies and promotes career fairs for internships and job searches
• Contributes to workshops/events as a facilitator
• Provides preliminary evaluation of transcripts and submits articulation requests for the respective college
• Serves as a student advocate and assists students by making appropriate referrals to financial aid, Student Business Services, Learning Support, Counseling Services, and other campus services
• Maintains continuous communication with students via email, telephone, and in person. Run communication campaigns in venues such as EAB and support efforts with the Early Alert and Mid-term grades for assigned caseload
• Interprets and maintains online data and resource files related to this position in student information system and advising software
• Trains students on how to use advising tools, degree audits, course prerequisites and serves students on academic probation
• Supervises student workers, if needed
• Supports retention and timely graduation efforts for college and UHD students
• Assists with First Time in College (FTIC) and transfer orientation sessions
• Participates in on and off-campus recruitment and registration activities with Houston area community colleges, high schools, and community events
• Participates, attends, and assists with pre-commencement and commencement ceremonies/activities
• Maintains a strong, positive, and collaborative relationship with the College Leadership, Enrollment Management, and Faculty

MARGINAL DUTIES 

• Performs all other duties as assigned

SUPERVISORY RESPONSIBILITIES

Direct Reports:

• May supervise Student Employees

Delegation of Work:

• May assign work to subordinate(s)

Supervision Given:

• May supervise the work of student workers

KNOWLEDGE, SKILLS, AND ABILITIES 

Knowledge:

• Knowledge of trends, issues, and accepted practices relevant to the position

Skills:

• Strong interpersonal skills and proven experience working with students, parents, faculty, and staff
• Excellent computer proficiency (MS Office Word, Excel, and Outlook)

Abilities:

• Strong ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary student service
• Proven ability to work with higher education software systems, analyze data, produce reports, and implement systems to monitor and manage staff productivity
• Commitment to serving a representative and diverse faculty, administrative staff, and student body

WORK LOCATION AND PHYSICAL DEMANDS 

Primary Work Location:

• Works in an office environment or at off-campus locations for recruitment and advising events

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• The position is physically comfortable; the individual has discretion about walking, standing, etc.
• The work environment involves minimal exposure to physical risks
• Typical work occurs during business hours Monday through Friday; however, this position may require flexible hours as needed to include evenings and weekends serving students in virtual, on-, and off-campus
• Complies with all UHD and UH system policies and procedures

EEO/AA

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years in academic advising or student support experience within higher education

License/Certification:

• None required

PREFERRED QUALIFICATIONS 

• None

About University of Houston Downtown

The second-largest university in Houston, the University of Houston-Downtown (UHD) is a comprehensive, four-year, urban university in the heart of downtown. Led by President Loren J. Blanchard, UHD is a community of diverse faculty, staff, students, and regional partners dedicated to nurturing talent, generating knowledge, and driving socioeconomic mobility for a just and sustainable future. 

Since opening its doors in 1974, UHD has grown in size, scope, and service, now offering 46 bachelor’s and 11 master’s degree programs and 17 fully online programs within its four colleges: Marilyn Davies College of Business, College of Humanities & Social Sciences, College of Public Service, and College of Sciences & Technology.

UHD educates approximately 15,000 students annually. With more than 77% of UHD’s students coming directly from Harris County, UHD is not just a university in Houston, but Houston’s University and an Anchor Institution for the region.

UHD is recognized as a Hispanic-Serving Institution, a Minority-Serving Institution, and a Military-Friendly School. While the student population is largely Hispanic at 53% and African-American at 20%, more than 64 countries are represented. Furthermore, UHD has the most affordable tuition among four-year universities in Houston, and its graduates have the lowest student loan debt in the state. Importantly, 70% of UHD freshman students are the first in their families to attend college.

UHD is one of the four distinct and separate components of the University of Houston System, which also includes the University of Houston, University of Houston-Clear Lake, and University of Houston-Victoria. Instructional Sites operated by UHD are University of Houston-Downtown Northwest, University of Houston-Downtown at Lone Star College Kingwood, and University of Houston-Downtown at Lone Star College CyFair.

The University of Houston is an Equal Opportunity/Affirmative Action institution and recognizes protected classes of race, color, sex (including pregnancy), genetic information, religion, age (40 and above), national origin, disability, veteran status, sexual orientation, gender identity or status, and gender expression as required by federal law. Veterans and persons with disabilities are encouraged to apply.