Academic Success Advisor, Sr.

Updated: 28 days ago
Job Type: FullTime
Deadline: 03 Jun 2022


Campus: Polytechnic

Academic Success Advisor, Sr.

Job Description

The Ira A. Fulton Schools of Engineering (FSE) values and encourages cultural and intellectual diversity
and strives to foster a welcoming and inclusive environment for all faculty, staff
and students. We work to maximize opportunities for students of diverse backgrounds, abilities and
perspectives. Critical to our success as a community, academic success advisors
are a vital component in this effort.

Academic success advisors for graduate programs are key contributors to promoting and supporting
student success, retention and graduation, in addition to contributing to FSE and Arizona State
University’s educational and engagement efforts. Advising teams support students from their first
semester until graduation by working directly with students in person, by phone, Zoom or e-mail, and
through Salesforce case management strategies. Advisors are also key contributors to supporting
student engagement through The Fulton Difference.

Advising FSE students is fun and rewarding! Our students are exceptional and go on to accomplish
amazing things. FSE leadership fosters an engaging work environment with many
opportunities for growth.

At FSE, we deliver a world-class learning experience for our students and advance research and
innovation — all at scale. FSE is agile, dynamic and dedicated to continuous
innovation, student success, faculty excellence and partner engagement. We welcome you to lend your
broad range of talent, perspectives and experiences to our community of
engineering, computing and technology professionals. You would be joining a team of more than 420
full-time staff who support our goals in building engineers and inspiring innovation.
We are an engineering school on the rise at the most innovative university in the country and in the
heart of the nation’s fastest growing metropolitan area. The resources built around
our 25 undergraduate degree programs provide the foundation and collaborative possibilities to
advance your ideas and help you make an impact. Join us.

Job Family

Advising & Admissions

Department Name

Polytechnic Sch Advising



Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$46,000 - $52,000 per year; DOE

Essential Duties

  • With limited supervision, provide individual and group academic advising to online and campus based students that supports academic success, engagement as an FSE student, and timely progress to graduation.
  • Supports graduate students to resolve challenges by having current knowledge and making appropriate referrals to ASU services including, but not limited to, Student Health, ASU Counseling Services and the Fulton Career Center.
  • With limited supervision, provide administrative support related to student enrollment, registration, retention and degree completion while maintaining comprehensive and accurate student records using a variety of software and data sources.
  • Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues.
  • Acts as key contributor within advising team to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services by utilizing a variety of university data and programmatic direction to promote student academic success.
  • Organizes and participates in ASU and FSE initiatives and efforts aimed at recruiting, engaging and retaining graduate FSE students.
  • Collaborates with leadership to provide solutions associated with specific programs or projects.
  • Coordinates a program, portion of a large program, or a group of activities and functions within a department or college directed to the retention and success of the student population. This may include setting timelines, goals, and creating budgets (where applicable).
  • Escalates/redirects urgent or conflicting requests after attempting resolution. May seek to resolve complex issues and takes the lead on projects built around student support.
  • Consults with graduate program chairs, faculty, colleagues and students to support FSE students to proceed efficiently through their curriculum and navigate setbacks.

Minimum Qualifications

Bachelor’s degree in related field and three (3) years or more of advising or related student services experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Experience in college level academic advising, including both online and campus-based students.
  • Graduate student advising experience preferred.
  • Experience in working with diverse student populations.
  • Experience in working in a fast paced and high-volume advising unit.
  • Experience in using student information computer systems and degree audits (i.e., PeopleSoft/Oasis, DARS).
  • Experience in thinking critically to problem solve independently and as part of a group.
  • Demonstrated knowledge of current issues and theories in public and higher education and college advising.
  • Experience in using Microsoft Office applications (i.e., Word, Excel, Access, PowerPoint, Outlook, Teams).
  • Experience in using database programs (Analytics, Salesforce).
  • Experience in assisting with special events.
  • Experience in developing and maintaining effective professional working relationships.
  • Evidence of effective communication skills.
  • Evidence of a master’s degree in higher education or related area.

Working Environment

  • Activities are primarily performed in a regular, climate-controlled office setting subject to extended period of sitting
  • Use office equipment including a desktop computer
  • Lift up to 20 pounds
  • Communicate to perform essential duties
  • Work both independently and within a complex structured team
  • Normally receives no instructions on routine work and general instructions on new assignments with review of completed tasks.
  • Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

Department Statement

The Polytechnic School, one of the seven Ira A. Fulton Schools of Engineering at Arizona State University, focuses on hands-on learning through creating things and solving realworld challenges through student, faculty, and industry collaborations. We believe how you learn and teach is as important as what you learn and teach. The school’s academic facilities are among the best that ASU has to offer and were designed specifically to support the learning and discovery environment.

The Polytechnic School is located on ASU’s Polytechnic campus in Mesa, Arizona, the state’s third-largest city and part of the Greater Phoenix area. The 600-acre campus is built on a beautiful desert arboretum and is home to more than 6,300 students studying undergraduate and graduate degrees.

The Polytechnic Schools boasts some of the most innovative engineering and technology programs in the country and thrives under the guidance of more than 100 faculty members who have expertise in some of the most important technological challenges that society faces. Many members of the faculty bring considerable industry experience into their classrooms and labs, further enhancing the student experience and research opportunities available.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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