Academic Success Advisor, Sr.

86503BR

Campus: Polytechnic

Academic Success Advisor, Sr.

Job Description

The School of Manufacturing Systems and Networks seeks an individual for the role of full-time Academic Success Advisor, Sr. to be a key contributor to promoting and supporting student success, retention and graduation, in addition to contributing to Fulton Schools of Engineering (FSE) and Arizona State University’s educational and engagement efforts. Advising teams support students from their first semester until graduation by working directly with students in person, by phone, Zoom, and/or e-mail, and through Salesforce case management strategies. Advisors are also key contributors to supporting student engagement through The Fulton Difference.

This position is part of the new School of Manufacturing Systems and Networks (MSN), one of the seven schools in the Fulton Schools of Engineering (FSE). The School of Manufacturing Systems and Networks is integrating academic programs and innovative research to address current and future manufacturing challenges and improve sustainability and generate economic opportunities to revitalize manufacturing in Arizona and beyond. The academic programs and research portfolio of the School of Manufacturing Systems and Networks are designed to address the next-generation engineering challenges that are transforming manufacturing systems. Students will gain the transformative skills needed to impact the future of work, including industry 4.0, autonomous systems and processes, and systems engineering. Our career-ready graduates will be equipped with the tools they need to take on critical societal challenges.

The Ira A. Fulton Schools of Engineering (FSE) values and encourages cultural and intellectual diversity and strives to foster a welcoming and inclusive environment for all faculty, staff and students. We work to maximize opportunities for students of diverse backgrounds, abilities and perspectives. Critical to our success as a community, academic success advisors are a vital component in this effort.

At Fulton Schools of Engineering (FSE), we deliver a world-class learning experience for our students and advance research and innovation — all at scale. FSE is agile, dynamic and dedicated to continuous innovation, student success, faculty excellence and partner engagement. We welcome you to lend your broad range of talent, perspectives and experiences to our community of engineering, computing and technology professionals. You would be joining a team of more than 420 full-time staff who support our goals in building engineers and inspiring innovation. We are an engineering school on the rise at the most innovative university in the country and in the heart of the nation’s fastest growing metropolitan area. The resources built around our undergraduate and graduate degree programs provide the foundation and collaborative possibilities to advance your ideas and help you make an impact. Join us.

Job Family

Advising & Admissions

Department Name

Sch of MFG Systems & Networks

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$46,000 - $51,360 per year; DOE

Close Date

20-December-2022

Essential Duties

• With limited supervision, provide individual and group academic advising to undergraduate and graduate students that supports academic success, engagement as an FSE student, and timely progress to graduation;
• Support students to resolve challenges by having current knowledge and making appropriate referrals to ASU services including, but not limited to, Student Health, ASU Counseling Services and the Fulton Career Center;
• With limited supervision, provide administrative support related to student enrollment, registration, orientation, retention and degree completion while maintaining comprehensive and accurate student records using a variety of software and data sources;
• Organize and participate in ASU and FSE initiatives and efforts aimed at recruiting, engaging and retaining FSE students;
• Consult with program chairs, faculty, colleagues and students to support FSE students to proceed efficiently through their curriculum and navigate setbacks;
• Interacts  with  diverse  groups  of  faculty,  staff,  students  and  general  public; Interprets and guides students, faculty and staff with adhering to and complying with university, college, school, and program-level academic guidelines, policies and procedures in relation to recruitment, retention, degree progression, and graduation; Plans, develops, and delivers one to one and/or group academic advising through multiple formats (in-person, phone, Slack, Skype, Zoom online, etc.);
• Plans, coordinates and delivers program information sessions in person and via Zoom to recruit prospective students and support growth in program enrollment; leads recruitment and enrollment efforts for accelerated degree options; 
• Uses strong communication skills to develop and foster University, school, and community relationship/partnerships in support of making effective student referrals to university resources;
• Utilizes PeopleSoft, ASU Analytics, DARS, AppXtender, GPortal, Salesforce, and internet-based programs to collect, interpret, use and present data, to monitor student recruitment, retention, and general student academic progress;
• Works under deadlines, manage multiple responsibilities and duties, with interruptions, and in unclear and/or changing situations;
• Takes ownership of major projects as assigned by leadership;
• Other duties and responsibilities as assigned.

Minimum Qualifications

Bachelor’s degree in related field and three (3) years or more of advising or related student services experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience in college level academic advising, including both undergraduate and graduate students. Experience with implementing and adhering to university and program policies and procedures; student recruitment and retention.
• Experience in working with diverse student populations.
• Evidence of effective verbal and written communication skills with a strong focus on collaboration and a high level of customer service.
• Evidence of a master’s degree in higher education or related area.
• Evidence of strong technology skills in systems such as Peoplesoft, Excel, Canvas, Google Suite, Slack, Salesforce, Outlook, etc.; Experience in using student information computer systems and degree audits (i.e. PeopleSoft, DARS).
• Strategic thinker and self starter; ability to problem solve, apply critical thinking, and time management skills.
• Demonstrated knowledge of ASU and  Ira A. Fulton Schools of Engineering policies and curricular requirements.
• Demonstrated knowledge of current trends and best practices in academic advising.
• Experience in using Microsoft Office applications (i.e., Word, Excel, Access, PowerPoint, Outlook, Teams).
• Experience in developing and maintaining effective professional working relationships.
• Experience with Peoplesoft, Salesforce, Analytics. Experience in using database programs, including organizing, collecting, analyzing and reporting a variety of data in written, verbal and electronic formats.
• Experience in leading or assisting with special events.
  

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Department Statement

The Ira A. Fulton Schools of Engineering is the largest engineering school in the nation and seeks to deliver a world-class learning experience for our students and to advance research and innovation – all at scale. We value and emphasize inherently interdisciplinary endeavors that leverage the breadth and depth of expertise among our outstanding faculty, and have built a unique place for large-scale innovation characterized by foundational excellence and translational impacts.  We are an engineering school on the rise in the most innovative university in the country and in the heart of the nation’s fifth largest metropolitan area. The scale of our faculty research interests and interdisciplinary mindset combined with nearly 47 graduate degree programs and 25 undergraduate degree programs provide the foundation and collaborative possibilities to advance new ideas.
The Fulton Schools of Engineering on the Tempe and Polytechnic campuses is comprised of seven schools based on academic programs and research areas. Fulton Engineering has a nationally recognized faculty that conducts research, instructs and mentors students, and provides service to the profession and community. Creating diverse and inclusive communities are central to our values. With a firmly set direction to continually increase representation, foster belonging, empower diversity of thought, we are also strengthening our commitment to excellence in research, engagement and high-quality education. Learn more at https://engineering.asu.edu.

Working at ASU has outstanding benefits which include: health, dental, and vision insurance plans; life insurance and disability programs; sick leave and holidays; ASU/UA/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to ASU recreation and cultural activities; and more. To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator 

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.