Academic Success Advisor

Updated: about 1 month ago
Job Type: FullTime
Deadline: 22 Jan 2021


Campus: Tempe

Academic Success Advisor

Job Description

The T. Denny Sanford School of Social and Family Dynamics is seeking a full-time Academic Success Advisor to provide academic advising to undergraduate students in the Family and Human Development and Sociology programs. The Academic Success Advisor acts as a key contributor to promoting and supporting student retention and graduation university-wide and advises students in making timely progress toward degree completion through a range of in-person and virtual academic advising and support strategies. This position will work with campus-based and ASU Online students.

Job Family

Advising & Admissions

Department Name

The Sanford School



Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,000 - $47,000 per year; DOE

Close Date


Essential Duties

  • Provides individual as well as group academic advising, recruitment and retention, and academic success support functions to a diverse population.
  • Works closely and collaboratively (via in person, phone or Zoom meetings) with students, faculty, and staff to support academic success.
  • Monitors student academic progress and program effectiveness using a variety of technology-based tools (such as PeopleSoft, DARS, Salesforce, eAdvisor, Bookings, and other tools and technology), and the application of retention focused strategies, and relevant advising/student development/engagement theories.
  • Maintains an openness to new and developing tools utilized across the University to aid in student success and excellent service.
  • Able to learn and use multiple systems at same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools).
  • Shares feedback and insight regarding technology systems and their daily use.
  • Utilizes collegial interpersonal skills and an ability to communicate effectively in person, writing, by phone or Zoom; establishes and maintains effective professional working relationships.
  • Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills.
  • Acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops.
  • Works to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success.
  • Regularly monitors assessment resources to refine and build effective practices. Works collaboratively and collegially with academic unit and services throughout the university to facilitate comprehensive student support.
  • Possesses a clear understanding of the larger picture of the college and/or departmental processes and expectations around the utilization of these tools and how they impact student experience.
  • Escalates/redirects urgent or conflicting requests. Recognizes complex issues and alerts leadership; may provide suggestions in response.
  • Assists with the coordination of academic success program or advising policy development and implementation.
  • Other duties as assigned.

Minimum Qualifications

Bachelor’s degree AND one (1) year or more previous experience in one or more of the following:  advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a Master’s Degree in a related field AND one (1) year or more previous experience in one or more of the following: academic advising; student recruitment/retention, related student services and/or teaching in an institution of higher education.
  • Experience working in undergraduate college level academic advising and working with higher education faculty and staff.
  • Experience working with online and campus students.
  • Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising.
  • Demonstrated knowledge of ASU academic structure and organization.
  • Demonstrated knowledge of ASU academic programs, colleges, and departments university-wide.
  • Demonstrated knowledge of student information systems (DARs, PeopleSoft, Salesforce) and online advising technology tools (Zoom, Slack, Skype).
  • Experience in demonstrating sensitivity to needs of a diverse student population.
  • Experience in rapidly adapting to and effectively utilizing new technology, practices, policies, and methods.
  • Evidence of effective verbal and written communication skills.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting.
  • Use of office equipment to include a desktop/laptop computer.
  • Lift items up to 20 pounds and attend meetings at various locations across campus.
  • Ability to work both independently and/or within a complex structured team.
  • Normally receives no instructions on routine work and general instructions on new assignments with review of completed tasks.
  • Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

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