Academic Success Advisor

Updated: 2 months ago
Job Type: FullTime
Deadline: 09 Dec 2022


Campus: Polytechnic

Academic Success Advisor

Job Description

The College of Integrative Sciences and Arts (CISA) is actively seeking four (4) full time Academic Success Advisors to provide academic advising for undergraduate CISA students    

The Academic Success Advisor acts as a key contributor to promoting and supporting student retention and graduation university-wide, supports and advises students in making timely progress toward degree completion through a range of in-person and virtual academic counseling and support strategies. These positions are located in the Tempe and Polytechnic campuses.

Job Family

Advising & Admissions

Department Name

Academic Advising Serv Poly



VP Code


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$45,000 - $50,000 per year; DOE

Close Date


Essential Duties

  • Serve as a professional academic advisor for the College of Integrative Sciences and Arts (CISA), advising undergraduate students pursuing degrees either on-campus or through ASU Online.
  • A successful candidate will advise students on university general studies, degree requirements, academic policies and procedures. 
  • Update student records in DARS and PeopleSoft to reflect student progress.  
  • Answer student inquiries via Salesforce. 
  • Assist students in setting academic and career goals and provide appropriate referrals to ASU resources for academic success.  
  • Frequently collaborate with university partners to ensure students have accurate information regarding degree requirements.  
  • Meet with students in person, via phone, e-mail, Zoom, classroom visits, and orientation programs.  
  • Present to students, families and the larger ASU community on transitional advising and the degree programs supported.  
  • Responsibilities may require some evening hours and occasional weekend assignments.  

Minimum Qualifications

Bachelor’s degree AND one (1) year or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Evidence of a Master’s Degree in a related field
  • Experience working with general curricular elements and structures (e.g., courses, units, prerequisites, majors and minors, academic policies).
  • Experience assessing college transcripts/previous coursework and helping students understand attainable academic pathways and career possibilities
  • Experience evaluating student/client needs and referring to relevant internal and external support resources
  • Demonstrated analytical problem-solving skills to identify and research individual needs, including development of strategies to successfully meet those needs.
  • Experience working with culturally diverse communities and recognizing issues faced by underrepresented populations
  • Working knowledge of special population advising (i.e., international students, first-year, transfer, etc.) in an educational setting at an institution of higher learning
  • Experience navigating difficult conversations using compassionate listening, de-escalation techniques, and collaborative resolution development
  • Experience conducting group and public presentations
  • Experience working with confidential information in compliance with policies and laws regarding privacy of information (e.g. FERPA)
  • Experience in writing, editing, and proofreading skills to compose high-level correspondence; ability to prepare concise summaries and effectively communicate nuanced options and outcomes.
  • Experience in taking initiative and collaborative approaches in team environment
  • Working knowledge of software necessary for tracking student data and/or case management in higher education setting (e.g. Peoplesoft, Salesforce).

Working Environment

  • Activities are primarily performed in a regular climate-controlled office subject to extended periods of sitting.  
  • Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching and lifting up to 20 pounds.  
  • Clearly communicate to perform essential duties. 
  • Ability to utilize computer, phone, and additional office equipment (printer, fax, etc.)  
  • Ability to work both independently or within a complex structured team.  
  • Work from general instructions on standard job duties and specific directions/instructions on new assignments.  
  • Exercise judgment within defined procedures and practices to determine appropriate action.  

Department Statement

ASU's College of Integrative Sciences and Arts values diversity, and continually strives to foster a welcoming and inclusive environment. We are home to innovative employees who are guided by educational access, student success, applied learning, and interdisciplinary inquiry. CISA has over 7,300 students in all levels of degree programs and nearly 250 faculty members. We understand that there are many paths to achieving a university education, and we build undergraduate and graduate degree programs and pathways that are flexible and relevant for a rapidly changing world. Please visit our website for additional information:

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include dates of employment, job title, job duties, and name of employer for each position. Dates of employment in month/year format (e.g., 6/88 to 8/94) are preferred in order to most accurately assess professional experience as it relates to the Minimum Qualifications for the position; if date information is not included in this format, you may be declined from the position if we are unable to determine your qualifications.
Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Applicants must be eligible to work in the United States; ASU (College of Integrative Sciences and Arts) will not be a sponsor for this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

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