Academic Success Adv Crd, Sr.

Updated: 3 months ago
Job Type: FullTime
Deadline: 04 Dec 2023


Off-Campus: Tucson

Academic Success Adv Crd, Sr.

Job Description

The Academic Success Coordinator, Sr. completes all duties as outlined within the Academic Success Advisor and Academic Success Coordinator positions and directly reports to a manager, chair, or director to plan, organize, and coordinate academic advising activities. Acts as a leader or trusted resource in promoting student retention, success, and graduation. Works collaboratively to support students in making timely progress towards degree completion through a range of in-person and virtual academic counseling and support strategies. Leads the execution of recruitment and yield activities for the Tucson School of Social Work and serves as the first contact for prospective students.

This position is based at the Tucson campus and on-site work will be required.

Job Family

Advising & Admissions

Department Name

School Of Social Work



VP Code


Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$60,000 per year

Close Date


Essential Duties

  • Provides individual and group academic advising and/or interacts with students in support of academic success. Works closely and collaboratively with students, faculty, staff and services through the university to provide comprehensive support for academic success.
  • Proactively monitors student academic performance, addresses, responds to, and works to resolve student concerns, questions, or issues and collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills.
  • Acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops.
  • Works as a university agent in ensuring ongoing satisfaction for students with their program and successful progress to completion, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success.
  • Navigates complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships. Resolves complex issues and takes the lead on projects built around student support.
  • Acts as college/department liaison to internal and external constituents on issues related to academic success. Demonstrated skill in developing, evaluating and administering advising policies and procedures. Able to regularly monitor assessment as well as build, assess, and evaluate advising efficacy utilizing data and via technology.
  • Possesses a clear understanding of the unit goals of the college and/or departmental processes and expectations. Drives unit initiatives with holistic understanding of the unit goals.
  • As required, supervise/support Academic Success Advisors in the successful execution of their duties. Includes hiring, training, mentoring and/or managing performance for direct and/or indirect reports. Coordinates a program, portion of a large program, a group of activities and functions, or a project within a department or college directed to the retention and success of the student population. This may include conducting or completing assessment, evaluation, timelines, goals, and budget of the program. As required, represent college/department as a primary contact at college or university-level meetings, collaborate on cross-unit teams or projects, and act as course instructor/resource for faculty. Other duties as assigned.

Minimum Qualifications

Master’s degree in related field and three (3) years or more of advising or related student services experience, one of which should be in the field of academic advising; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

  • Experience in CRM systems such as PeopleSoft and Salesforce.
  • Evidence of ability to successfully perform detail-oriented tasks. 
  • Experience in offering engaging presentations to a wide variety of audiences. 
  • Experience in being able to self-direct once projects are identified and perform as a high-functioning team member in a position that requires flexibility and resilience.
  • Evidence of effective communication including spelling and grammar.
  • Demonstrated knowledge of advising practices, principles, and strategies. Knowledge of ASU academic programs, colleges, and department university-wide.
  • Experience in designing presentation materials and giving oral presentations in group settings. Skill in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes.
  • Experience in rapidly adapting and effectively utilizing new technology, practices, policies and methods. Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties.
  • Experience in working effectively in an environment subject to quickly changing priorities. Ability to effectively communicate both written and verbally.
  • Experience in interpreting student needs and determine when referral to other University resources is appropriate. Ability to demonstrate sensitivity to needs of a diverse student population.
  • Experience in working collaboratively with a broad and diverse range of colleagues, constituents and students.
  • Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
  • Experience in leading by example in communicating, participating and encouraging support of the institution’s sustainability programs.
  • Demonstrated knowledge of Microsoft Office Suite and comfortable working in an environment focused on continuous improvement and innovation.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
  • Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
  • Ability to clearly communicate to perform essential functions.

Department Statement

The Watts College of Public Service embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise includes: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with that intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.

The School of Social Work is part of the Watts College of Public Programs located at the Downtown Phoenix
Campus. The purpose of the School of Social Work is to prepare professional social work practitioners who are
committed to the enhancement of individual, family and group problem solving capacities, and the creation of and more nurturing, just, and humane social environment.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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