Academic Services Professional (Open Rank, Intermediate to Senior Professional) (Term-limited), OSL Professional

Job Summary:

This position is housed in the School of Medicine’s Office of Student Life (OSL). OSL is responsible for a large array of functions that support and enhance the learning of MD students enrolled in the University of Colorado’s School of Medicine (CUSOM). This temporary position will assist in administrative tasks that support the newly launched longitudinally integrated curriculum by fostering MD students' evolution into competent physicians by enhancing their understanding of physician-world interactions and facilitating their overall development. This role will provide comprehensive support in areas such as event planning, records management, program management, and operations management. This is a one-year contract position intended to assist with ensuring a smooth transition and continuation of service to our students until the reform curriculum is fully implemented.

This position will be a term-limited (1-year) position.

Key Responsibilities:

• Provide excellent customer service and act as a trusted resource for all faculty, students, staff and visitors at the Office of Student Life.
• Build strong relationships in Undergraduate Medical Education with staff, peers, faculty and leadership to support the success of the office.
• Track, assist and coordinate students throughout the Medical Student Performance Evaluation process. Coordinate internally and externally to maintain, answer and resolve questions on student records. Adhere to FERPA guidelines and policies regarding student records.
• Prepare and maintain records for courses, electives, and student policies. Assist MD students with course scheduling and registration. Provide assistance to students who have difficulty with the scheduling process for varying reasons.
• Manage course openings and availability for student registration, including communicating effectively with the course directors and staff throughout the academic year.
• Oversee and manage the student tutoring processing including recruiting, on-boarding and training of student tutors. Ensure payment is processed for student tutors. Resolve inquires and ensure student tutors have needed resources. Match struggling students with prospective tutors. Track student tutor program data and provide reports as requested.
• Process visiting student applications for CUSOM students completing course work outside the University. Input information into the student information system for enrollment purposes and track student agreements with outside institutions to ensure visiting students receive course credit.
• Draft initial correspondence for Student Life Deans and leadership. Maintain confidential student records, files, and progress.
• Act as a primary contact to student honor societies and assist with student honor society events, communication, and selections. Procure event goods and services as requested.
• Work cross functionally and provide recommendations on enhanced services and document processes for efficiencies.
• Provide support to the Office of Student Life manager and colleagues on activities including student events, admissions, student record management and data analysis during peak seasons

Work Location:

Hybrid – this role is eligible for a hybrid schedule of two days per week on campus and as needed for in-person meetings.

Why Join Us:

Undergraduate Medical Education (UME), housed within the School of Medicine’s Office of Medical Education, encompasses medical students first four years of Medical School. UME underwent a curriculum reform and the new curriculum called “Trek” launched July 2021 with the arrival of our first graduating class of 2025. The update of our curriculum is a process that has engaged close to 600 faculty, staff, and students and has been developed through an ongoing process since October 2017. As such, this is an exciting time to join UME and continue to support student success, with the goal to educate physicians who are curious, life-long learners with the commitment to serve the profession, our patients and society.

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness .

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

Intermediate Professional

• A bachelor’s degree in education, communication, social science, women and gender studies, psychology, computer science, information systems, business, health sciences, physical sciences, public administration, business administration, higher education, counseling, hospitality, liberal arts, finance, accounting, human services, student affairs, or a directly related field from an accredited institution.
  • Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.
• A minimum of 1 year of broad and diversified professional experience that has included administrative responsibilities.

Senior Professional

• A bachelor’s degree in education, communication, social science, women and gender studies, psychology, computer science, information systems, business, health sciences, physical sciences, public administration, business administration, higher education, counseling, hospitality, liberal arts, finance, accounting, human services, student affairs, or a directly related field from an accredited institution.
  • Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.
• A minimum of 2 or more years of broad and diversified professional experience that has included administrative responsibilities.

Preferred Qualifications:

• Experience providing logistical support for events, meetings, retreats, special programs, etc.
• Experience handling multiple phone lines, routing calls, answering questions and providing information.
• Experience managing communications with large groups of students or constituents.
• Prior experience working in an academic medical environment in student affairs, curriculum, or similar role.
• Some experience in Peoplesoft/CU-SIS or a comparable student record management system is helpful.

Knowledge, Skills and Abilities:

• Excellent oral and written communication skills
• Excellent organization and time management skills
• Ability to prioritize and multi-task
• Ability to maintain confidentiality and handle sensitive information.
• Ability to provide a high level of customer service to students, faculty and staff
• Attention to detail and the ability to verify the accuracy of your work
• Proficiency in Microsoft Office, including Excel, Access, Word, Outlook and PowerPoint.
• Ability to develop spreadsheets and databases for reporting and tracking purposes.
• Experience interpreting
• Availability to work occasional nights and weekends as required

How to Apply:

For full consideration, please submit the following document(s):

Questions should be directed to: Jodi Cropper, [email protected]

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by February 12, 2024

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as

Intermediate Professional: $47,661 - $60,625 annually

Senior Professional: $51,525 - $$65,540 annually

The above salary range (or hiring range ) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] ​.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program .