Academic Services Officer I/II

Wayne State University is searching for an experienced Academic Services Officer I/II at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Wayne State University is searching for an Academic Services Officer (ASO) I/II - Office of the Provost at its Detroit campus location. The ASO, reporting to the Director of Undergraduate Affairs, will broadly support student-facing academic enrichment programs, services, and initiatives in the Office of the Provost. This position involves close collaboration with students, faculty, academic staff, and administrative staff to enhance the overall student experience.

Key Responsibilities:
Academic Enrichment Support: Work closely with the Director to lead and support academic enrichment services, programs and high-impact practices, in collaboration with faculty, staff and unit-level academic leadership. Plan and execute events in support of academic enrichment programming and high impact practices. Engage with students directly as needed, in groups and individually, regarding academic engagement, academic progress and intervention support. Investigate best practices to adopt and incorporate into future programming and initiatives.

Assessment, Analysis and Reporting: Actively seek feedback and suggestions from stakeholder groups, especially Academic Senate and Student Senate, to enhance students’ overall academic experience. Support assessment efforts of academic enrichment programs and initiatives to gather and disseminate data driven feedback with campus partners. Collect, analyze, and report on data related to student-facing programs and services, using data-driven insights to inform decision-making and program enhancements. Generate regular reports summarizing trends, outcomes, and recommendations for improvements. Contribute to grant proposals and progress reports as necessary.

Academic Appeals and Petitions: Assist students in navigating the academic appeals and petitions process, ensuring they receive the necessary guidance and support to resolve academic issues effectively and equitably. Facilitate open communication between students and relevant university offices regarding policies and procedures. Work with academic units to uphold our commitment to due process for academic petitions and appeals. Receive, review, and manage student petitions and appeals submitted to the Office of the Provost. Conduct thorough investigations, including gathering necessary documentation and information. Formulate well-informed recommendations for findings, decisions, and remedies, balancing the interests of students and the institution.

Policy and Procedure Support: Collaborate with university stakeholders to evaluate and refine student-facing policies and procedures, ensuring they are fair, transparent, and in line with best practices. Ensure units are using reliable enterprise-strength means of managing student policy documents, including revision management.Ensure consistency of unit-level academic policies and procedures with university policy, values, and strategic direction.Monitor and interpret changes in relevant laws and regulations, recommending adjustments as needed. Develop and deliver training sessions and workshops for staff, faculty, and students on academic policies and procedures. Participate in outreach activities to promote awareness and understanding of the petition and appeal processes.

Develop and deliver academic enrichment-related credit-bearing courses, as assigned. Set-up and administer program-related course materials, general communications, and professional development (e.g. Canvas). Review and edit instructor training materials, coordinate implementation and distribution with respective instructors.

Develop, contribute to, and maintain print and online materials and resources for the Undergraduate Affairs office, including web site content management. Inform students at all levels of programmatic involvement including marketing, branding and outreach during WSU recruiting events.

Perform program-related administrative support tasks, such as ordering supplies, reserving space, initiating human resources paperwork, etc.

Perform related work as assigned.

Bachelor's degree in a relevant field (A Master’s degree in higher education, counseling, student affairs or related field for an Academic Services Officer II).

Excellent interpersonal and communication skills. Ability to communicate professionally and effectively, both interpersonally and in small- and large-group presentations.

Strong ability to collaborate with various stakeholders, including the academic senate, student senate, senior university leadership, academic unit leadership, and the broader campus community.

Ability to work effectively with students, faculty, and staff from diverse backgrounds.

Strong commitment to inclusive and equitable student success and satisfaction.

Highly organized with strong attention to detail and analytical skills to analyze and evaluate complex situations.

High degree of proficiency with standard office productivity software, especially Microsoft Office 365, data analysis and reporting tools.

Familiarity with advising and case management tools.

Ability to work occasional irregular hours and engage in limited travel.

H32 - Provost & VP Academic Affairs

H3201 - VP Academic Affairs

• Regular Employee
• Job type: Full Time
• Job category: Academic/Faculty

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum:
• Salary hire maximum: TBD

Normal Office Environment

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.