Academic Services Officer I/II (A99630)

Wayne State University is searching for an experienced Academic Services Officer I/II (A99630) at its Schoolcraft Center (UCSC) location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Transfer and Program Specialists are of increasing importance on college campuses to support student success.

This position serves as a direct point-of-contact for students and colleges/schools to support students in transition (transfer, non-traditional, and adult), off-campus centers, and transfer pathways.

Supports recruitment, onboarding, and academic programming (on- and off-campus) that aligns with transfer and non-traditional best practices, enrollment management, market conditions, and momentum milestones initiatives.

Collaborates and administers off-campus academic degree and non-degree programming including scheduling, staffing, registration, etc. for courses/programs, conferences, and/or seminars.

Actively participates in transfer and off-campus planning, development, and implementation strategies related to recruitment, extension center enrollment, and student success.

Supports and participates in student transition advising, recruitment, and engagement initiatives, including individualized pre-transfer planning sessions and workshops.

Maintain knowledge of curriculum developments, enrollment trends and market conditions to identify transfer and off-campus opportunities and threats.

Assist and supports schools/colleges in developing special instructional and recruitment programs for transfer and off-campus students.

Build and maintain relationships with university departments, colleges/schools, community college partners, and business and industry.

Monitor student progress and off-campus academic offerings.

Communicate University and transfer policies, deadline(s), and opportunities.

Compile data and maintain statistical and progress reports relating to areas of responsibility as requested/required.

Back-up on-site supervision at WSU off-campus sites as needed.

Perform other related duties as assigned or required at locations on or off campus at times the demand for services is greatest.  

Fall/Winter Semesters: Monday-Thursday 9:30am-6:00pm and Friday, 8:30am-5:00pm

Summer Semester: Monday-Friday, 8:30am-5:00pm

The position works from the Wayne State Schoolcraft Center in Livonia and may provide supervision at other Wayne State extension centers as needed.    

Bachelor's degree required for ASO I in Education, Business Administration or related filed.

Master's degree required for ASO II - Education, Business Administration or related filed.

Minimum 1-3 years' experience in higher education in relevant areas; enrollment services, academic advising, curricular planning, student affairs or directly related experience.

Ability to work well with others, with a demonstrated ability to establish and maintain effective relationships with colleagues and students.

Excellent planning, organizational and time management skills with the ability to multi-task and efficiently prioritize workload.

Critical thinking skills and the ability to propose and implement effective solutions to issues and/or problems.

Good oral and written communication skills.

Computer literacy required.  

Bachelor's Degree in communications, education, business, technology, or related field. Minimum 2-4 years' experience in higher education in relevant areas; enrollment services, academic advising, curricular planning, student affairs or directly related experience. Ability to assimilate extensive knowledge of academic programs, policies and requirements.

H92 - Student Affairs

H2003 - Credit Prog Lifelong

• Regular Employee
• Job type: Full Time
• Job category: Academic/Faculty

• Compensation type: Annual Salary
• Hourly rate:
• Salary minimum: TBD
• Salary hire maximum:

Wayne State University is a premier, public, urban research university located in the heart of Detroit where students from all backgrounds are offered a rich education. Our commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities preparing students for success in a diverse, global society. WSU encourages applications from women, people of color, and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.