Academic Service Administrator

Dept Number/Name: 0-1407-000 / School of Info Systems & Mgmt

College Division: Acad Affairs-Coll of Business

Salary Plan: Administrative

Job Code/Title: 1108 / Academic Svcs. Administrator

Hiring Salary/Salary Range:  $46,000 to $55,000

Position Number: 00049950

Work Flexibility: Current college policy is 3 in office, 2 work from home days

ORGANIZATIONAL SUMMARY:
The Muma College of Business has one of America's best accounting schools, a top ranked entrepreneurship center, a nationally ranked MBA program, and world-class research faculty. The Muma College of Business provides a high quality, diverse learning environment preparing students to take leading positions in business and society.
POSITION SUMMARY:
This position is to support our fast-growing Global Online Master of Science in Artificial Intelligence (AI) and Business Analytics program.  The program currently has approximately 50 students and expects to grow to 80 in the next 18 months.  The program is modeled after successful Executive MBA programs and there is a high degree of concierge-type service provided.  This role is required to manage all aspects of the prospect, student and alumni experience in collaboration with the faculty program director.
RESPONSIBILITIES:
Ensure program prerequisites are met by incoming and continuing students, track student progress. Collaborate with program director and department director to address student concerns. Assist with semester courses, registration, wait-lists, permits. Assist with graduation applications, criteria and certify diplomas.  Resolve admission challenges with internal and external stakeholders. 
Assist with, but not limited to, management through the Canvas page, about program classes, surveys, graduation, during office hours and via email.  Respond to applicant email, hold new student information sessions in person and Online forums.  
Accurately manage and track all program-related records including but not limited to establishing and maintaining a database of all current students and alumni to be verified when requested no less than annually.  Maintain historical program, student, class data, and perform analysis as needed.
Maintain strong and mutually beneficial working relationships with personnel in each department.  Coordinate with the Academic Advisors and Director of the on-campus M.S. BAIS program.  Participate in the marketing efforts for the program.  Review and provide project management for updates to the program's website.  Execution of events/meetings, including attending two events per month held off-campus in the Tampa/St. Pete region, held in the evenings and occasionally on weekends.
Develop and implement new initiatives to improve the recruitment process and the student and prospect experience.  Build and maintain a program calendar that includes all recurring weekly, monthly, semester and annual activities required to successfully manage the program.  Develop dashboard reporting and work with the director of the GBAIS program to identify KPIs.
Performs other duties as assigned.
POSITION QUALIFICATIONS:
MINIMUM:

This position requires a Master’s degree in education or a field of study related to the academic program, or a Bachelor’s degree in those same fields with a minimum of two  years of experience. 

PREFERRED:

This role requires an experienced person that has experience interacting with people on a regular basis, including in situations where they have tight deadlines and service levels to maintain.  A minimum of five years of work experience is preferred.

Information for Applicants 

This position is subject to a Level 1 criminal background check.

Job Opening Number: 36560

Posting Date:  03-22-2024

Posting End Date: 04-11-2024

How To Apply 

Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email [email protected] .

Equal Employment Opportunity 

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement .

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location 

Campus map and location overview: USF - Tampa Campus

About USF 

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF 

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

Connect with us: