Academic Records Coordinator (UPDATED)

Note: This position's job title was updated to reflect the working job title.

The Academic Records Coordinator is a key contributor to the Student Services team, specifically within the Registration, Residency, & Transcripts department. This role involves providing support for enrollment and registration cases, processing Document Scanning & Archives, and offering customer service. The Coordinator will also serve as the primary contact for campus partner communications regarding incoming college-level transcripts.

The Office of the Registrar is charged with implementing academic and student policies and their alignment with state and federal regulations and accreditation standards. We strive to be a leader and thought partner in creating efficient processes that are designed in a way that supports student success and service excellence.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .

- Student and Client Service: Provide exceptional service for inquiries related to incoming college-level domestic and international transcripts, and enrollment and student records cases.
- Point of Contact: Act as the main liaison for students and campus partners on matters related to incoming college-level domestic and international transcripts. Support the registration, residency, and transcripts team in maintaining high service standards.
- Case Support: Handle incoming transcripts and enrollment and student records cases. This includes reviewing exception forms for undergraduate enrollment in graduate courses, credit by exam, graduate advanced status, and language proficiency. Provide support for advanced placement test credit applicability and verification letters. Assist with escalated cases and questions from student workers and unit specialists.
- Best Practices Implementation: Assist with the coordination of best practices related to processing domestic and international transcripts. This includes collaborating with campus partners, training, documentation, and understanding industry standards.
- Record Preparation and Scanning: Prepare and scan domestic and international transcripts and various other records. Index transcript data and verify accuracy. File and store daily records for a quality assurance period.
- Additional Duties: Perform other duties as assigned.

Knowledge Skills and Abilities:

• Excellent attention to detail
• Excellent communication and writing skills
• Ability to work well in teams and groups
• Ability to work with minimal supervision
• Ability to be adaptable
• Experience with Microsoft Windows and Office software
• Demonstrated commitment to diversity, equity, and inclusion in the workplace

• Minimum of 3 years of relevant experience required, or equivalent combination of education and work experience.
• Bachelor's degree required or equivalent advanced learning attained through professional level experience required.