Academic Media Technology Specialist - Information Systems and Technology - Georgetown University Law Center

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Requirements

Academic Media Technology Specialist - Information Systems and Technology - Georgetown University Law Center

Job Overview

The Academic Media Technology Specialist is a member of the Information and Academic Technologies (IAT) group, within the Georgetown University Law Center’s Information Systems Technology department. They act as the lead for the day to day maintenance, scheduling, and troubleshooting of the systems that drive the law school’s lecture capture initiative, providing regular hardware and software support. They also work closely with the rest of the IAT team to ensure the best possible application of Georgetown Law’s learning management system.

The Academic Media Technology Specialist prioritizes tasks, works independently, and manages multiple projects at once, while keeping a focus on fine details. They excel in translating complex technical concepts into clear and comprehensible language tailored for faculty members, applying exceptional interpersonal and communication skills to effectively communicate and collaborate with academic professionals.

They foster positive relationships with faculty members, understand their unique needs, and deliver innovative solutions to optimize the use of media technology in educational settings.

Work Interactions and Work Mode Designation

Reporting to the Director of Instructional Technology Resources, the Academic Media Technology Specialist has the accountability to independently resolve issues, but receives direction and general supervision from the Director. They support the Academic and Instructional Technologies team and work closely with the audio visual team, as necessary, and assist the Director of Instructional and Academic Technologies with moving the instructional technology initiatives of IST forward.

They are primarily responsible for serving as a central hub for scheduling classroom recordings, maintaining classroom recording technology, and ensuring the successful recording of classes for the Georgetown University Law Center (consolidating responsibilities that are currently spread across a number of positions).

Working closely with relevant UIS Staff, they iteratively enhance the workflow for scheduling and implementing recordings; and work closely with AV staff to liaise on any issue related to AV hardware utilized for distance learning.

As well, they work closely with the Scheduling Department to ensure recordings and tech needs are met for modified class times/meeting dates - and also with members of the Office of Ability Services to ensure recordings are made and managed to meet the needs of our students with accommodations.

The Academic Media Technology Specialist plays a key role in supporting the planning and execution of training carried out by IAT staff to create and execute a strategy for a more robust catalog of training opportunities for Georgetown Law faculty and staff. They handle 1:1 appointments with faculty, staff, and students to address their lecture capture and learning management needs.

This is an emergency designated position given its key role in the support of our academic mission and the need to be available during after-hours.

As well, this position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation .

Requirements and Qualifications

• Bachelor’s degree – preferably a digital media, instructional technology or related discipline
• At least 4 years of work experience in higher-education technology [note: consideration will be given to an equivalent combination of education and work experience in higher education]
• Working knowledge of lecture capture, video conferencing, learning management and academic software, web publishing, and online classroom technologies
• Demonstrable skills in problem solving and project management
• Experience working with ticketing software
• Experience working directly with faculty and staff as a technology trainer
• Demonstrably successful work with a diverse group of individuals
• Availability during after-hours to manage emergencies and/or on some evenings and weekends at key times of the semester

Preferred qualifications

• A strong technical background, enabling the provision of  comprehensive support and guidance in the integration of media technology within an academic environment
• Demonstrably proactive approach to problem-solving and to staying abreast of emerging technologies to enhance the overall educational experience

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here  for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected] .

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer  fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website .