Academic Advisor (Remote)

The Academic Advisor is a full-time employment opportunity. This role manages a student case load, by providing educational advisement while helping students navigate university policies and procedures. Relying, heavily on strong communication skills via phone, email and chat to ensure a positive student experience, focused on building rapport, student retention and graduation.

All Academic Advisors work in team atmospheres. Sharing the responsibility of coaching and advising any student when needed. By working closely with all other departments, their manager and peers.

This role requires the candidate be available to work the hours of 12:00 PM to 9:00 PM PST Monday through Friday.

Duties & Responsibilities:

• Understanding, pursuit, and fulfillment of the University’s mission

• Student case load management – Persistence, Coaching, Financial Literacy

• Correspond via phone and email with students on a regular basis to ensure student retention and student success

• Proven interpersonal communication skills, including the ability to effectively interact with a diverse student population

• Diagnose individual student areas of opportunity in areas such as time management, technical skills, or classroom proficiency, and use available resources to improve student success

• Develop rapport and constructive working relationships with all students and staff

• Closely monitor student attendance and grades in database to assure retention and progression

• Ability to work effectively in a changing environment that is subject to frequent interruptions

• Consistent ability to meet and or exceed department expectations

• Compliance with all external regulatory and UAGC policies and procedures

• Management of student information system data integrity and security

• Maintain active engagement with students through effective and personalized communication, while assessing the student’s likelihood of success and service level needed

• Create and execute a daily, weekly and monthly communication/contact plan to ensure successful course completion and persistence in degree programs

• Closely monitor student attendance and grades in database to ensure persistence and progression

• Evaluate student requests, identify issues, and determine appropriate means for resolution

• Define and interpret UAGC policies and procedures for students

• Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs

• Work closely with other staff including enrollment services, student accounts, student finance, academics and registrar

• Communicate ideas for policy and procedure improvements to leadership

• Exercises independent judgment and effective critical thinking skills

Knowledge, Skills, and Abilities:

• Excellent oral and written communication skills

• Proficient in the use of Microsoft Word, Excel spreadsheets and Microsoft Outlook to manage communication and workflow.

• Able to research, gather data, compile information, and prepare reports

• Able to investigate, analyze information, and draw conclusions

• Able to engage in critical thinking and exercise independent judgment

• Able to maintain confidentiality and manage confidential information

Minimum Qualifications:

• High school diploma or equivalent, or equivalent learning attained through experience required.

• Minimum of 5 years of relevant experience, or equivalent combination of education and work experience.

Preferred Qualifications:

• Bachelor’s degree preferred

• Knowledge of federal financial aid programs and regulations

• Knowledge of online distance education model and success strategies

• Experience with Campus Vue

• Knowledge of customer service strategies and conflict resolution

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Rate of Pay: $20.33 - $25.41

Compensation Type: Hourly at 1.0 full-time equivalence (FTE)

Grade: 5

Compensation Guidance:

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide (https://talent.arizona.edu/sites/default/files/Applicant_Guide_to_Compensation.pdf) and our Total Rewards Calculator (https://hr.arizona.edu/employees-affiliates/compensation/total-rewards-calculator) .

Grade Range Minimum: $20.33

Grade Range Midpoint: $25.41

Grade Range Maximum: $30.49

Career Stream and Level: OC3

Job Family: Student Contact Center Support

Job Function: Student Services

For more information regarding this position, please contact us at  [email protected] .

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.

Where higher education meets technology – that’s The University of Arizona Global Campus. At UAGC, students discover relevant degree programs, innovative technology, and cherished tradition. UAGC offers associate, bachelor’s, and master’s online degree programs. The mission of UAGC is to provide high-quality, accessible, lower cost, and innovative, educational programs that meet the diverse needs of individuals pursuing advancement in their lives, professions, and communities. For more information, please visit www.uagc.edu , Facebook (https://www.facebook.com/UniversityOfArizonaGlobalCampus/) , Instagram (https://https://www.instagram.com/uazglobalcampus/) , LinkedIn (https://https://www.linkedin.com/company/university-of-arizona-global-campus/) or Twitter (https://www.twitter.com/UAZGlobalCampus) .