Academic Advisor I (Remote)

The Academic Advisor I is a full-time employment opportunity. This role manages a student case load, by providing educational advisement while helping students navigate university policies and procedures. Relying, heavily on strong communication skills via phone, email and chat to ensure a positive student experience, focused on building rapport, student retention and graduation.

All Academic Advisors work in team atmospheres. Sharing the responsibility of coaching and advising any student when needed. By working closely with all other departments, their manager and peers.

Candidate must have the ability to workfour (4)10-hour days, Sat-Tues, 8 AM - 7 PM (MST).

ESSENTIAL JOB FUNCTIONS:

• Understanding, pursuit, and fulfillment of the University’s mission

• Student case load management – Persistence, Coaching, Financial Literacy

• Correspond via phone and email with students on a regular basis to ensure student retention and student success

• Proven interpersonal communication skills, including the ability to effectively interact with a diverse student population

• Diagnose individual student areas of opportunity in areas such as time management, technical skills, or classroom proficiency, and use available resources to improve student success

• Develop rapport and constructive working relationships with all students and staff

• Closely monitor student attendance and grades in database to assure retention and progression

• Ability to work effectively in a changing environment that is subject to frequent interruptions

• Consistent ability to meet and or exceed department expectations

• Compliance with all external regulatory and UAGC policies and procedures

• Management of student information system data integrity and security

• Maintain active engagement with students through effective and personalized communication, while assessing the student’s likelihood of success and service level needed

• Create and execute a daily, weekly and monthly communication/contact plan to ensure successful course completion and persistence in degree programs

• Closely monitor student attendance and grades in database to ensure persistence and progression

• ​Weekend team advisors all work the same, non-negotiable schedule(Four 10-hour days, Saturday through Tuesday)

Additional Job Duties (include but are not limited to):

• Evaluate student requests, identify issues, and determine appropriate means for resolution

• Define and interpret UAGC policies and procedures for students

• Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs

• Work closely with other staff including enrollment services, student accounts, student finance, academics and registrar

• Communicate ideas for policy and procedure improvements to leadership

• Exercises independent judgment and effective critical thinking skills

MINIMUM QUALIFICATIONS:

• Bachelor’s degree required

• 0-1 years in higher education and academic advising

• Excellent oral and written communication skills

• Proficient in the use of Microsoft Word, Excel spreadsheets and Microsoft Outlook to manage communication and workflow.

• Able to research, gather data, compile information, and prepare reports

• Able to investigate, analyze information, and draw conclusions

• Able to engage in critical thinking and exercise independent judgment

• Able to maintain confidentiality and manage confidential information

PREFERRED REQUIREMENTS:

• Knowledge of federal financial aid programs and regulations

• Knowledge of online distance education model and success strategies

• Experience with Campus Vue

• Knowledge of customer service strategies and conflict resolution

For more information regarding this position, please contact us at [email protected] .

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.

Where higher education meets technology – that’s The University of Arizona Global Campus. At UAGC, students discover relevant degree programs, innovative technology, and cherished tradition. UAGC offers associate, bachelor’s, and master’s online degree programs. The mission of UAGC is to provide high-quality, accessible, lower cost, and innovative, educational programs that meet the diverse needs of individuals pursuing advancement in their lives, professions, and communities. For more information, please visit www.uagc.edu , Facebook (https://www.facebook.com/UniversityOfArizonaGlobalCampus/) , Instagram (https://https://www.instagram.com/uazglobalcampus/) , LinkedIn (https://https://www.linkedin.com/company/university-of-arizona-global-campus/) or Twitter (https://www.twitter.com/UAZGlobalCampus) .