55050100 - LB-MARSTON SCI LIB CHAIR

PLEASE NOTE:    Regular working hours: Sunday through Thursday 1:00pm to 10:00pm (with one hour lunch break) for a total of 40 hours per week.  May be required to vary work hours, especially when the library has extended operating hours and during intersession periods. May be required to open on mornings or close some evenings due to staff absences.

JOB SUMMARY

The Marston Science Library Access Services Assistant functions as a team member of the Marston Science Library Access Services Unit to provide excellent customer service to library patrons throughout scheduled evenings and weekends. Primary duties include providing supervisory level desk coverage at the MSL Service Desk, student engagement support, building operations coordination, and processing MSL Item Needed Requests and UBorrow items.

RESPONSIBILITIES

MSL Service Desk - Circulation Supervision

• Works and supervises circulation desk and library operations, maintaining daily presence at circulation desk during assigned shifts.
• Provides a high level of customer service to a diverse group of patrons, including answering questions, providing information/data, and solving problems.
• Provides assistance with a variety of research tools
• Provides tactful and timely assistance with patron inquiries by telephone, email, and in person interaction.
• Assists patrons in all ILS circulation functions.
• Loans and returns library items and course reserve materials.
• Indirectly supervises student workers during assigned desk shifts, including training, coaching, and communication of policies; providing feedback on their  training and performance to the Daytime Operations Manager.
• Creates temporary Gatorlink Guest Accounts.
• Consults and advises patrons with questions about the Ares course reserve process.
• Answers directional, circulation, and basic reference questions, referring when necessary.
• Assists patrons with printers/scanners and other technology within the library as appropriate.
• Consults with patrons regarding tools and technology-related questions associated with the equipment that is circulated at the service desk (e.g. iPads, charging cables, adapters, technology and , tool library items, etc.).
• Assists patrons with reservation system for study rooms and specialized equipment.
• Provides backup service desk coverage and support when other staff members are absent.
• Covers additional shifts during exam periods when the library offers extended hours.

Building Operations

• Responsible for the service desk and building operations during desk shifts in the evenings and on Sundays.
• Coordinates closing and securing the building with evening student workers and security guard as needed.
• Maintains knowledge of an extensive body of rules, procedures, and operations requiring extended training and/or experience to use in decision making and problem solving.
• Responds to emergencies and building issues that arise during weekend/evening shifts using independent judgment on each situation and develops plans of action.
• Communicates necessary building information/issues that arise to supervisor and/or other MSL staff.  Reports immediate building issues to UF Facilities.
• Documents incidents via the Library Incident Report system.
• Monitors exit gate alarms as patrons enter/exit the building.

Student Engagement and Observances

• Serves as MSL lead on coordinating observances projects and events. This includes but is not limited to books displays, events, and promotion and marketing.
• Works with the Director of Marketing and Communications to coordinate MSL observance projects and events as part of the larger Library initiative.
• Serves on the Marston Student Engagement Team
• Serves as lead on assigned events – planning and executing those events and activities, collaborating with Student Engagement Team members.
• Coordinates changes to marketing monitors with colleagues in MSL, Library IT, and UFIT.
• Designs signage, buttons, and promotional materials.

Inventory Management and Access Services Support

• Runs monthly trace request reports and completes searches on missing items.
• Processes UBorrow and hold requests for items needed by patrons.
• Processes MSL Item Needed Requests. This involves receiving requests, searching the library catalog, checking the shelves, updating records, and corresponding with patrons concerning their requests via email, telephone, and in person. This person also maintains all records involving these requests 
• Monitors and reports circulating technology issues to the Circulating Technology and Collections Supervisor.
• Sorts the MSL mail and checks in items in transit from other libraries.
• Assists with special projects, including collections projects 
• Monitors and troubleshoots issues with public computers/printers/scanners, and reports issues via the appropriate IT ticket system

Research Support           

• Provides research assistance in the evenings and on weekends on the MSL Service Desk. Assists users with basic research resources and methods, use of print and electronic resources, and online catalogs; provides appropriate referral to area and subject specialists, when necessary.
• Holds regular shifts for UF’s Ask-A-Librarian chat reference service and other non-traditional research services.
• Assists patrons with locating library materials and use of library equipment.

Other Duties

• Participates in special projects and performs other duties as assigned.
• Attends meetings and serves on committees as appointed.
• Participates in staff development opportunities as appropriate.

$17.23 minimum hourly rate; The Smathers Libraries offer a salary commensurate with experience and credentials.

The University of Florida offers a competitive benefits package including health, retirement, paid time off, discount programs, professional development and worklife support. Learn more .

High School diploma or equivalent and three years of library, or relevant experience; or an Associate’s degree and one year of relevant experience; or any equivalent combination of experience, training and/or education.

• Excellent customer service skills; ability to interact with diverse library clientele and co-workers in a professional manner
• Strong oral and written communication skills
• Ability to interact and collaborate effectively and professionally with colleagues to accomplish goals
• Flexibility, and ability to adapt and work in a rapidly changing academic environment
• Initiative and ability to work independently with minimal supervision
• Strong time management skills, organization skills, and attention to detail
• Ability to interpret call number schemes, retrieve items from the shelves and re-shelve items
• Ability to quickly learn appropriate technology

Application Process

To apply, submit

• a cover letter detailing your interest in, and qualifications for this position
• your current resume or CV
• a list of three references including their contact information (telephone number and email address)

Apply by 11:55 pm (EST) on April 19, 2024 (applications will be reviewed as received). Submit all application materials through the Jobs at UF online application system. If you have any questions or concerns about this process, please contact Tina Marie Litchfield, George A. Smathers Libraries Human Resources Office, at [email protected] .

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page  for more specific information.