24-122 Assistant Director for Housing Occupancy & Assignments (MAN 180) - INTERNAL PASSHE ONLY

Details

Posted: 09-Apr-24

Location: West Chester, Pennsylvania

Type: Full-time

Categories:

Real Estate/Housing
Residence Life
Staff/Administrative

Employment Type:

Full-time

Organization Type:

Higher Education Institution

Internal Number: 24-122

Position Summary

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University, a member of the Pennsylvania State System of Higher Education invites internal PASSHE applications for the position of Assistant Director of Residence Life for Housing Occupancy and Assignments. 
 
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
 
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
 
Residence Life and Housing provides an environment of learning which fosters ongoing holistic development for all community members by creating and sustaining inclusive communities rooted in ethical decision-making and intentional and supportive connections. The Residence Life and Housing team is committed to developing a caring, vibrant, student-centered residential experience.  
 
Under the direction of the Associate Director of Housing Operations, the primary role of the Assistant Director of Housing Occupancy & Assignments is to manage the daily operation of all West Chester University (WCU) owned and operated residential facilities – 2,400 beds in four traditional-style buildings and two apartment complexes in a manner that maximizes housing inventory, student engagement, and student satisfaction; assists with the planning and implementation of staff training; and supports other initiatives for a functional area of the department that generates $13.5M in housing revenue.
 
This position also serves as a Process Advisor, a key resource to students who find themselves having to navigate campus individual or group investigations, and/or discipline processes including the sexual misconduct policy (either the complainant or the respondent). Process Advisors receive training to ensure that they are familiar with university policies and processes, can address frequently asked questions by students and their families, and understand their range of options as applicable. 
 
The ideal candidate will demonstrate a comprehensive knowledge and understanding of housing database management systems; be able to provide outstanding customer service in difficult circumstances; communicate clearly and effectively with multiple stakeholders; demonstrate proficiency in data management and tracking with high levels of attention to detail and accuracy; a commitment to working in a fast-paced, dynamic environment. 
 
Responsibilities include: 

• Execute all aspects of the room selection and assignment process
• Implement data tracking, record-keeping and documentation systems related to functional oversight
• Maintain up-to-date competencies and knowledge of The Housing Director (THD) or other database management system the department may use
• In conjunction with campus partners, develop a marketing and communication plan to promote on-campus living and summer conference programs for revenue generation
• Manage meal plan process including board charges and assessment and support of the University Dining Program as necessary and key aspects of the summer conference program
• Develop and maintain strong working relationships that best position WCU Housing in the competitive marketplace through collaborative efforts with areas such as Admissions, Facilities Management, Dining Services, and the Assistant Dean for facilities and the DRLHS; collaborate to develop and implement of all short and long-term construction and renovation projects
• Communicate with students, parents and families, about the overall housing process
• Interact with key campus and external stakeholders related to alignment of policies and practices
• Maintain daily relationships with key stakeholders – Admissions, Athletics, special programs and requests for facility/bed usage
• Maintain the database management system, The Housing Director (THD)
• Processes new and returning students housing applications and room assignments
• Provide direction and training to Residence Life staff on all occupancy-related processes including room changes, consolidation, and extended housing 
• Provides leadership and planning in the development and implementation of short- and long-term initiatives for university conference operations in university-owned apartments, and guest housing accommodations
• Perform other related duties as assigned

 

Minimum Qualifications

• Three years full-time professional experience in housing and residence life
• Bachelor's degree in education, business, or related field
• Experience utilizing housing database management systems/ software
• Experience supervising professional and student staff
• Availability to work evenings and weekends when necessary

 

Preferred Qualifications

• Master's degree in Student Affairs or related field
• Experience in residential life or residential education in a higher education setting  
• Experience working within a public-private partnership or in a residential program 
• Knowledge of ADA requirements and policies and procedures that may impact housing operations

 

Special Instructions

Candidates should apply online at https://www.schooljobs.com/careers/wcupa . Application materials must include a resume, cover letter and three professional references (All required for consideration).  
 
Applicants must successfully complete the interview process to be considered as a finalist. 
 
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply. 
 
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

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About West Chester University of Pennsylvania
West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
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