199244 - Director of Student Accounts and University Bursar

Updated: 5 months ago

Clark University

Director of Student Accounts and University Bursar

Job Code 199244

Financial Services

Full-time, 40 hours, 12 months


Clark University’s Financial Services Department seeks to fill the position of Director of Student Accounts and University Bursar. Reporting to the Controller, the successful candidate will provide leadership and direction for student account services related to assisting students and families with tuition financing and payment options, financial clearance, billing, collections, and compliance with internal and external policies and regulations.

As a key advisor to the Controller and a member of the Financial Services management team, the successful candidate will contribute to the development and implementation of new initiatives, lead the review and development of policies and procedures, assist in year-end close and annual audits, and will play a strategic role in identifying opportunities for improvement. 

Duties and Responsibilities

Included in a range of responsibilities, the Director will:

  • Recommend, design, and implement policy and process enhancements to continually improve the student experience and provides excellent customer service.
  • Manage the Federal Perkins Loan and University Loan programs including compliance, collections and accounting; will have ultimate responsibility for the Cashier Office which processes all University deposits as well as ecommerce (currently CASHNet).
  • Supervise Student Account Counselors and Assistant Director of Student Accounts and Cashier Office staff, including hiring, evaluating, coaching, and training.
  • Manage current and past due tuition accounts with the objective of assisting students in maintaining their enrollment with the University while supporting the fiscal objectives of the University.
  • Partner with other University departments (for example, Student Financial Aid, Dean of Students, Dean of the College, and the Registrar), to develop strategies and lead efforts to improve customer service, process efficiency, and increase student retention.
  • Lead the University Enrollment Teams – both undergraduate and graduate – which have responsibility for policies and decisions related to student financial clearance and retention. Participates on other university committees as appropriate.
  • Make decisions regarding extension of credit to students/families and provide guidance to staff on appropriate professional judgement for same.
  • Maintain and improve web pages related to student accounts; ensure that all communication vehicles (web, text, email, phone, print materials) provide consistent and accurate due dates, costs, policies, and other important information.
  • Manage the Banner Student AR Module and ancillary systems including access, validation tables, billing rules, upgrades, testing, and implementing new functionality.
  • Make presentations to student and parent groups.
  • Manage various software solutions used in the department including vendor relations, security, training, and implementation (i.e. TMS, ECSI, CASHNet,Flywire).
  • Other duties as assigned.


  • Bachelor’s degree, required; significant relevant experience may be substituted in some cases.
  • Five years of full-time professional experience in student accounts, financial aid, or accounting-related area, of which at least two years must have been in a supervisory, administrative, or managerial capacity.
  • Strong interpersonal and communication skills and a demonstrated ability to interact effectively with people of diverse backgrounds and levels of financial literacy.
  • Commitment to student service and ability to interact effectively with a broad range of constituents on campus from diverse cultural backgrounds; demonstrated intercultural competency.
  • Strong financial counseling, accounting, analytical and technical skills.
  • Solid understanding federal regulations regarding Title IV, Institutional loans, and collections.
  • Technical and functional knowledge of computerized billing and accounts receivable systems; knowledge of Banner, preferred.
  • Ability to multi-task and successfully balance competing priorities. 

This is a full-time, 40 hours per week, 12 month position with excellent benefits, which include employee and family tuition benefits, 4 weeks’ vacation, generous retirement plan, free use of campus fitness center and many more. 

Review of applications will begin immediately. Salary will be commensurate with skills and experience.  Please email résumé and cover letter to resumes@clarku.edu . Applicants must reference Job code 199244 in the subject line to be considered for this position.

Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.

Internal Number: 199244
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