Classification Title: |
End User Computing Spec III |
---|---|
Job Description |
The End User Computing Specialist III plays a crucial role within the College of Education IT team. This position is responsible for providing both customer and technical support, serving as an integral part of the COE IT helpdesk team. In addition, this role involves computer automation tasks, including the design and deployment of Operating Systems, the development of application and software updates, and the management of Group Policies, all while adhering to UF security best practices. The individual in this position reports directly to the IT Support Supervisor.
Effective communication is a fundamental aspect of this position. The incumbent will engage in communication with internal staff regarding customer-related concerns. Furthermore, the position will directly communicate with customers to identify issues and deliver solutions through email, phone, or remote control methods. Daily communication with customers will be maintained for ongoing issues. Additionally, it's important to note that confidential communication may be necessary when handling patient data, and adherence to the HIPAA policy for proper information handling is required. Regular staff meetings will be conducted on a monthly basis to facilitate the exchange of ideas, address questions, and enhance knowledge or problem-solving related to various issues. The incumbent will be directed to: 1) respond to all user requests in a timely fashion, |
Expected Salary: |
Salary is negotiable, competitive, and commensurate with qualifications and experience. |
Minimum Requirements: |
Associate’s degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience. |
Preferred Qualifications: |
|
Special Instructions to Applicants: |
In order to be considered, you must upload your cover letter and resume. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This position has been reposted. Previous applicants are still under consideration and need not reapply. |
Health Assessment Required: | No |
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