Wellbeing Services Outreach and Retention Assistant

Education and Academic Services

This new full-time post is available from immediately on a permanent basis, to support Wellbeing Services at the University of Exeter.

The role will involve providing high quality, customer focused administrative, telephony and reception support for Wellbeing Services.

This role offers the opportunity for hybrid working – some time on campus and some from home.

Summary of the role

The position of Wellbeing Services Outreach and Retention Assistant offers an exciting opportunity for an individual with a keen interest in providing excellent customer service and taking a lead role in one of the administration areas within the Wellbeing Service. We are looking a dynamic individual who has a 'can-do' attitude, works well within a team and is committed to providing an excellent student experience at all times, even under demanding, high-volume, busy periods. It would be desirable to have had some experience in working in a busy and sometimes reactive environment with sensitive situations, or to have an expectation of doing so within the role.

In addition, it would be ideal for the candidates to have excellent communication, organisation and problem-solving skills, together with the willingness to learn new skills. Excellent IT skills (Outlook, Word and Excel) along with confidence, enthusiasm and positivity within a team environment are essential.

The post holder will be working in a fast-paced environment and will provide high quality face to face and telephone support to students and practitioners to ensure that students engaging with the service receive the appropriate information and support needed. 

They will lead on a particular area/activity within the service and will be expected to be the first point of contact for any queries or complaints relating to that area, and to provide expertise to the Practice Manager and Pathway Leads.

The post holder will maintain effective liaison and good working relationships between Wellbeing Services, the Exams Office, the Student Information Desk, the Library and other professional services in the university.  The post holders will also provide high quality administration support which will include activities such as diary management, arranging meetings, dealing with post, phone calls, emails and enquiries in a professional, informed and proactive manner.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).  

Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today through this. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City .

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

Benefits

We offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For further information, please contact Kate Saint, Wellbeing Service Practice Manager, on [email protected]