Welfare Consultant (Out of Hours)

Updated: 3 months ago
Location: Exeter, ENGLAND
Job Type: PartTime
Deadline: 22 Mar 2023

Wellbeing Services

This part-time (25.5hrs a wk/51 hrs per fortnight) evening post is available immediately, working to cover seven days a week on a permanent basis.

There are two shift patterns currently available (see job description). Working hours will be 12:00–19:30 on a Saturday and Sunday, with weekday shifts being 13:00-20:30. Hours can be discussed at interview.

Summary of the role

We are seeking to appoint a professional Welfare Consultant as part of the University’s Welfare Out-of-Hours (OOH) service for students.

This post plays a key part in the University's offering of pastoral and welfare support for students.  You will act as the first point of contact on this evening shift, providing first response for students experiencing personal problems and difficulties, and will coordinate a response and provide support which is tailored to individual students' needs, signposting and referring to specialist support. This will include responding to mental health crises, liaising with other University staff and external agencies as appropriate.

You will work within Wellbeing Services and report to the Welfare OOH Pathway Lead, but your work will involve extensive networking and liaison with individuals in student residences, security services, academic Colleges and across a range of other services including NHS provision. In addition to working directly with students, you will offer advice and support to other members of staff, and will also have the opportunity to contribute to the development of policies and procedures. 

We are seeking candidates who are able to combine exceptional interpersonal skills, a resilient attitude and a practical, solution-focused approach. In return we will provide an exciting, varied and rewarding role within a dynamic and supportive team, committed to providing the best possible experience for our students. 

Please note that this post will be subject to a clear DBS check.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).  

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.


We offer some fantastic benefits including:

  • 41 days leave per year
  • options for flexible working
  • numerous discounts at leading retailers
  • onsite gyms on all of our campus’ and a cycle to work scheme
  • sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
  • stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For an informal discussion about the role, please contact Abby Sproats A.M.Sproats@exeter.ac.uk

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