Welfare Consultant - Out of Hours

Education and Academic Services

A new part-time (25.5 hours a week /51 hours per fortnight, 0.7 FTE) out of hours post is available immediately, working shifts covering seven days a week on a fixed term basis.

The shift pattern would be as follows:

(x = days worked)

Mon

Tues

Weds

Thurs

Fri

Sat

Sun

Week one

x

x

-

-

x

x

x

Week two

x

x

-

-

-

-

-

Summary of the role

We are seeking to appoint a professional Welfare Consultant as part of the University’s Welfare Out-of-Hours (OOH) service for students.

This post plays a key part in the University's offering of pastoral and welfare support for students.  You will act as the first point of contact, providing first response for students experiencing personal problems and difficulties, and will coordinate a response and provide support which is tailored to individual students' needs, signposting and referring to specialist support. This will include responding to mental health crises, liaising with other University staff and external agencies as appropriate.

You will work within Wellbeing Services and report to the Welfare OOH Pathway Lead, but your work will involve extensive networking and liaison with individuals in student residences, security services, academic Colleges and across a range of other services including NHS provision.   In addition to working directly with students, you will offer advice and support to other members of staff, and will also have the opportunity to contribute to the development of policies and procedures. 

We are seeking candidates who are able to combine exceptional interpersonal skills, a resilient attitude and a practical, solution-focused approach.  In return we will provide an exciting, varied and rewarding role within a dynamic and supportive team, committed to providing the best possible experience for our students. 

Please note that this post will be subject to a clear DBS check.

Further information

For more information or any queries please contact Michelle Willocks-Watts [email protected]

Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment above.

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024).  We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today.  More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).

We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. 

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Benefits

We offer some fantastic benefits including:

• 41 days leave per year pro rata
• options for flexible working
• numerous discounts at leading retailers
• onsite gyms on all of our campus’ and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England