Welfare Adviser

About the Role

We are seeking a Welfare Adviser to provide high quality, professional, specialist and confidential welfare advice and advocacy to applicants and students on a range of topics including: student financial support, hardship funds, bursaries, money management, welfare benefits, fee status, council tax, housing law and immigration law.

About You

You should have a proven track record of providing specialist, casework, advocacy and representation. You will have substantial experience working with students in higher education and be aware of the challenges they may encounter. Excellent communication and presentation skills are essential.

About the Department

The Advice and Counselling Service is a multidisciplinary student support service offering counselling, mental health and psychological support, psychiatry clinics, sexual assault and harassment advice, welfare advice and immigration advice. The service is one of the constituent departments in the Directorate of Student Experience.

The Advice and Counselling Service currently employs 42 staff plus a small number of counselling trainees and associates.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Valuing Diversity & Committed to Equality