Training and Communications Manager

We are looking for a Training and Communications Manager to join the Registry Operations department within Academic and Student Support Services.

The Registry Operations department provides support to both academic schools and professional services to deliver key University processes whilst also providing expert advice to staff and students on all operational aspects of the student journey; as well as the regulations which underpin these processes.
The work of the department is engaging, with teams motivated to collaborate within a supportive environment. We are seeking to recruit a dynamic and self-motivated individual to join us.
The role-holder will support the work of the Registry Operations Manager by developing training and communications across the department. This post will support a culture of continuous service improvement and undertake a range of duties:

• Provide line management for the Registry Support Officer
• Build positive relationships and effective communication links across the university
• Coordinate our learning and development strategy by delivering workshops and training sessions that support development of the department and wider university
• Develop and maintain training resources and support the department to identify training needs to inform operational delivery
• Develop and deliver a range of communication materials for schools and professional services staff
• Maintain, optimise, and manage Registry communications channels, including but not limited to newsletters, bulletins, web pages and Teams/SharePoint sites.

The ideal candidate will have experience of implementing and delivering training and developing communications and resources.

In your personal statement, please reference how you meet the essential criteria linked to the information included within the job purpose and key duties.

For more information on work-life balance, financial benefits, development, and wellbeing, and some of the facilities and services on offer to staff at Cardiff University please visit https://www.cardiff.ac.uk/jobs/what-we-can-offer

This is a full-time (35 hours per week) open-ended position.

Please contact [email protected] for an informal discussion about the role.

Closing date: Sunday, 11 February 2024

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.