Trainee IT Technician (Apprentice)

The Role and Department

The Computing and Information Services (CIS) has an annual operational budget in the order of 10m, multi-million-pound programmes of change within year, and approximately 140 staff who are predominately based at the Durham University campus. The Senior Leadership Team report directly to the Chief Information Officer with the following portfolios: Strategy and Change; Operations; and Information Systems. CIS provide academic, teaching and administrative services across the organisation that underpin the day-to-day activities of the whole organisation.

Recent infrastructure improvements include investment in a new network backbone, including new cable runs throughout the city to all of the Universities core buildings, new scalable user facing storage, and a new hosting environment. Corresponding business led investment also continues to be made with a new Oracle Enterprise Resource Planning suite, investment in research administration, and maximising the breadth of opportunities available to the University through Office365, alongside numerous other important initiatives.

CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability.

The Role

As an Trainee IT Technician you will assist with activities to maintain the day to day operation and on-going development of Computing and Information Services (CIS). Working in a number of teams within CIS during the course of the apprenticeship you will maintain a high level of IT services throughout the University, assisting students, staff, visitors in their use of Durham University IT systems. You will undertake activities relating to but not limited to: * Operating Systems (Including but not limited to Windows 10, Windows 11, Linux and Mac OS) * Desktop Software (Including but not limited to products such as Word, Excel, Outlook, PowerPoint, Skype * Specialist AV equipment including video conferencing and lecture capture and streaming. * Multi-Function Devices and Desktop Printers. * Remote administration and software distribution tools. * Network troubleshooting * Mobile and tablet support * Hardware, software and device configuration to support accessibility. * IT Applications and technology to support staff and students with disabilities. Specific Role Requirement * To be eligible to apply for an apprenticeship position, you must not have obtained a higher education qualification at Level 4 or above as defined on the NQF or QCF, including being awarded a first degree by a recognised university or other recognised higher education institution, with the exception of anyone who has participated in New Deal. In order to fulfil the terms and conditions of the apprenticeship, the post-holder will be required to complete training on a weekly basis towards the Information Communications Technician - Level 3

• Whilst working on the Service Desk the hours of service for the Service Desk are currently 8.00 am to 8.00 pm Monday to Friday but a flexible approach to work will be required to ensure that all duties are covered. Occasional evening and weekend work may be required and includes cover at the Queens Campus (Stockton).
• Whilst working on the Service Desk there is a 4 week annual leave restriction in place at the start of the academic year Sept/Oct to support staff and students over that known busy period.

Further information about the role and the responsibilities is at the bottom of this job description.