Technical Business Analyst

IT Services

This full-time fixed term post is available immediately for one year and will be focussed on supporting a university-wide project within our Human Resources Department. You will be working within IT Services in the Solution Delivery team supporting the internal project team, which comprises subject matter experts from within IT and the business areas.

This role offers the opportunity for hybrid working – some time on campus and some from home.

The project

The university is starting up an important project, sponsored by the Executive Divisional Director of Human Resources to introduce two important changes in how we manage incoming and existing staff to the organisation. They are the introduction of a new e-recruitment system and a new improved way that the HR and payroll system handles changes to staff circumstances.

The role

• Responsible for liaising with key stakeholders in the Professional Services teams to develop a solid understanding of how the business and IT services in the business are currently operating and how the future goals of the business can be satisfied with implementation or changes to existing systems/processes.
• Applying a consistent and structured approach in the use of business analysis tools and techniques to deliver agreed outputs across the whole project life cycle.
• Lead on the data analysis of the business in terms of its current IT services and supporting business processes to identify business problems, and opportunities and solutions for improvement.
• Responsible for identifying stakeholders and establishing user classes and their characteristics.
• Coordinate and lead on conducting interviews to map customer journeys, gather user requirements and translate into functional and non-functional requirements, and where applicable contribute to the development of prototypes.
• Responsible for defining the data impact of systems in relationship to the University’s Enterprise Data Model and collaborating with the Data Architect to optimise the data model.
• Develop process and data models, data specifications, entity diagrams, and other information to provide direction to developers and/or the project team.
• Understand and capture system and data integrations.
• Actively participate in University-wide projects where appropriate.

About You

Your passion and enthusiasm, combined with a proactive approach to transform the way we think and work are key attributes for this role. We also expect the following qualifications:

• Proven ability in business and technical requirements analysis, including data modelling and diagramming skills as well as developing requirements and impact assessments.
• Ability to create systematic and consistent requirements and specifications in both technical and user-friendly language.
• Proven communication skills demonstrating ability to understand complex conceptual ideas and experience in conveying information to senior stakeholders.
• Proven ability to interact across cross-functional and technical working teams and build ongoing relationships to ensure effective communications and exchange of information.
• Proven ability to take independent decisions without reference to your line manager relating to significant events, or influence decision-making that impacts resourcing and future business planning of the service.
• Demonstrable good planning and organisation skills.
• Excellent methodical, analytical (qualitative and quantitative) and problem-solving skills.

Experience of the following would be desirable but not essential. This role will also provide an opportunity for growth within these areas for an individual with the right attitude and approach:

• BCS Certificate in Systems Modelling Techniques, or similar
• ITIL ® Foundation

Please ensure you read the Job Description and Person Specification for full details of this role.

Why our staff love working here

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022).  

Our research income in recent years means we’re the fastest growing UK Research University with some of the world’s most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today through this. More than 99% of our research is of international quality and our world-leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City .

Our Equality, Diversity and Inclusion Commitment

With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

Further Information

Please contact Julian Vinnels, Lead BA, by email: [email protected]