Systems Support Developer Analyst

Advert

Systems Support Developer Analyst

Cardiff University IT are looking for an experienced IT professional to lead on the technical implementation of a new institutional Research Data Repository. Working with the nominated repository supplier, the role will implement features and customisations to ensure the SaaS is tailored to Cardiff’s requirements prior to service launch. They will then provide ongoing early life support as the system moves into production as a live service.  

The post holder will work in close collaboration with the Library Service and Research Innovation Services to deliver a service that will support the research data requirements of the University.  

The role will be highly varied, with tasks in systems development, integration and administration, programming and configuration, reporting, systems analysis and interfacing. There will also be a need to work closely and clearly communicate with both technical specialists and non-technical colleagues. 

This post is full-time and fixed term until 31 July 2025.

Salary: £39,347 - £44,263 per annum (Grade 6)  

Date Advertised: 22 January 2024
Closing date: 19 February 2024

Job Description

Main Function 

The position is based within University IT where the role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective, customer focused and quality driven IT service to all staff and students across the University. 

The job requires the role holder to: 

• Contribute to a centre of expertise within the organisation, taking responsibility for the development and maintenance of complex technical systems.  

• Take responsibility for the specification and design of large or complex systems.  

• Agree appropriate design standards, methods and tools in consultation with senior management.  

• Ensure that all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate.  

• Maintain market awareness, assess software packages on their ability to meet all or parts of specified requirements and advise colleagues and management on their technical suitability.  

• Liaise with colleagues where appropriate on cost benefit analyses, risk analyses and development plans.  

• Liaise with external suppliers and contribute to the assessment and selection of suitable software packages to meet all or parts of specified requirements.  

• Maintain an awareness of operational requirements especially in terms of service levels, availability, response times, security and repair times.  

• Provide technical expertise, advice and guidance on all aspects of design and technology within your remit.  

• Review technology costs against planned budgets, liaise with technology suppliers of equipment, software and services to maximise value and return on investment.  

• Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service. Produce statistics for use in measuring key performance indicators (KPIs).  

• Receive, log and prioritise support requests in accordance with agreed criteria and the needs of the organisation, escalating requests to development staff or suppliers where appropriate.  

• Ensure that problems are managed in accordance with agreed standards and processes, and that escalation procedures are adhered to, ensuring that complex and high impact problems are dealt with effectively.  

• Work within matrix-teams of staff across the organisation to deliver enhanced technology solutions to the University. Provide advice and guidance where necessary.  

• Participate in any projects as appropriate. Consult with and advise Project Managers to help them plan, prioritise and set project milestones to ensure that resources are appropriately deployed in order to meet deadlines.  

• Establish relationships with key contacts to ensure role objectives are met, developing appropriate communication links with internal and external stakeholders as required.  

• Understand and, if necessary, carry out tasks normally associated with more junior colleagues as required by operational demands. Carry out some duties associated with a more senior role for developmental purposes. 

• Abide by University policies on health and safety and equality and diversity.   

• Perform other duties occasionally which are not included above, but will be consistent with the role 

Where the role requires staff management and leadership the following responsibilities will also apply:  

• Manage performance, inductions and development of staff under the line management of the role holder. Support and guide team members in welfare issues, escalating as necessary to specialist support areas.   

• Abide by University policies on Health and Safety, ensuring risk assessments are carried out as appropriate.   

Person Specification

Essential Criteria

Qualifications and Education 

1.   Degree/NVQ 4 or equivalent / Professional membership/experience 

Knowledge, Skills and Experience 

2.   Demonstrable experience in the implementation, configuration and integration of new web-based systems. 

3.   Experience in the ongoing maintenance, support & development of web-based systems. 

4.   Proven experience in developing new processes and procedures and of utilising toolsets for monitoring, auditing and reviewing service support performance. 

5.   Excellent and proven relationship management skills with experience of managing the requirements of stakeholders 

Customer Service, Communication and Team Working 

6.   Proven ability to shape developments through active participation within teams and groups. 

7.   Excellent interpersonal, communication and organisational skills. Able to document complex technical solutions in a logical and clear framework that can be readily understood by others. 

8.   Proven ability to develop networks in order to contribute to long term developments. 

Planning, Analysis and Problem Solving 

9.   Demonstrable knowledge and experience in problem, error and knowledge management analysis, resolution and delivery techniques. 

10. Evidence of ability to undertake and deliver specific projects and supervise short term project teams, and ability to be flexible to prioritise workload under pressure. 

Desirable Criteria

1.   An understanding of the Higher Education Research environment, and knowledge of Research related IT systems. 

2.   Management qualification in ITIL, or similar. 

3.   Ability to speak Welsh or willingness to learn. 

Additional Information

Current Technologies : 

• XML/XSLT/JSON 

• Web Services and APIs (SOAP/REST) 

• ETL and Integration Tools, e.g. Pentaho Data Integration (Hitachi)

• SQL (Oracle, MySQL, PostgreSQL) 

• Java 

• JavaScript 

• SAML 2.0 Single Sign On (SSO) 

Job Category

Information Technology