Student Support IT System Senior Manager

The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found

The Role and Department: Student Support and Wellbeing (SSW) Directorate

Applications are invited for a Student Support (SS) IT System Senior Manager working within the SSW Directorate. The Directorate brings together SS services from across the institution and incorporates the SSW team, the Counselling and Mental Health Service, the Disability Support Service and the Student Conduct Office. The role sits within the SSW team providing strategic leadership and oversight to the pan-University SSW services that are delivered by colleges and faculties/academic departments, ensuring that these work effectively with services within the SSW Directorate and across the University.

Working in partnership with the Computing and Information Services (CIS) and the 3rd party system provider, the postholder will support the implementation and then be responsible for the ongoing development of the new Student Relationship Management (SRM) system, which will be based on the Microsoft Dynamics platform. They will be responsible for:

• day to day operation of the system
• lead on continuous improvement
• ensuring data usage is in line with University and data protection requirements
• Managerial reporting