Student Support Coordinator

The Faculty of Humanities and Social Sciences is looking for a talented colleague to join our team of Student Support Coordinators.  The position is part time (22 hour per week).

The Team acts as a primary source of support available within Faculties and they are a student’s first point of contact, acting as a triage point for a range of student support services available across the University.

Student Support Coordinators play an important role supporting students, working collaboratively with academic and professional services staff and contributing to the delivery of the University's Student Experience Strategy.

Student Support Coordinators play an important role supporting students and therefore contribute to the delivery of the University’s Student Experience Strategy.

You will:

• Act as a first point of contact to provide advice, guidance and support to students on the process of applying for exceptional circumstances and providing follow-up support when the outcome is received.
• Advise and support students with highly sensitive issues and manage confidential information in accordance with data protection legislation.
• Advise students on the University regulations and programme rules. Respond to and resolve issues students have with their programme of study, using problem solving skills and regulatory knowledge to present the best possible solution and, when appropriate, help the student to implement that solution.
• Work as a team on the development and delivery of a Faculty induction programme for new students.
• Liaise closely with the Associate Dean for Education and Student Experience to ensure that the Student Support Framework is working effectively.

The successful candidate will have proven experience of working with people, dealing with highly sensitive and confidential information and deliver a positive customer focused service.

You will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme (14.7% Employer contribution rate), cycle to work scheme and access to a variety of university facilities (NHS Dentist, Brookes Nursery, Gym and sports facilities). To find out more about the benefits of working for Oxford Brookes please visit: https://www.brookes.ac.uk/job-vacancies/working-at-brookes/

CV and Personal Statement:

As part of the application process all applicants are required to complete our online application form by clicking on the “Apply for Job” button below.  All parts of the application form should be completed and in the section of the form called “Supporting Documents”, applicants must upload their CV and a Personal Statement.  To complete the Personal Statement part of the application, applicants must download the Personal Statement document which is part of the advert below and complete the form, providing examples and explaining how they meet each item detailed on the document.  The Personal Statement must then be uploaded to the application form along with the CV.

The University has adopted equality, diversity and inclusion as core values.  We welcome applications from suitably qualified candidates whatever their background, and especially from BAME candidates who are under-represented in our workforce.

To email the post of Student Support Coordinator to a friend copy and paste link below: