Student Support Coordinator

This is a Permanent, full time, 1FTE, post based primarily at Wheatley campus which could be one whole post, or be considered for a job share arrangement.

An opportunity has arisen within our Student Support Co-ordinator team in the Faculty of Technology, Design and Environment. Applications are invited for the successful candidate to join an passionate and innovative team working to support students through a confidential and non- judgemental service.

The Faculty is home to four Schools providing specialist and interdisciplinary teaching, research and knowledge transfer across a breadth of undergraduate and postgraduate programmes

spanning a wide range of disciplines including but not limited to: architecture, arts, digital media, engineering and computing.

As Student Support Coordinator you will:

• Act as a first point of contact to provide advice, guidance and support to students on the process of applying for exceptional circumstances and providing follow-up support when the
• outcome is received.
• Provide advice and guidance to students on relevant systems such as our Virtual Learning Environment system
• Advise and support students with highly sensitive issues and manage confidential information in accordance with data protection legislation
• Support collaborative working across the University, in particular with Wellbeing and Student Central to support students needs
• Advise students on the University regulations and programme rules
• Work collaboratively with Student Support Coordinators across the university
• Participate in relevant Faculty committees and working groups as appropriate including Faculty and Subject Committee meetings
• Work proactively with the Faculty Associate Dean: Education and Student Experience, to ensure that the Student Support Framework is working effectively
• Maintain accurate records of student interactions. Prepare ad hoc reports for evaluating the operation of the Student Support Coordinator activities in order to identify trends and student demands.

You should have:

• An undergraduate degree or equivalent qualification or substantial relevant work experience in a post with similar, general support/advice duties
• Demonstrable relevant experience and appropriate skills
• Excellent organizational, communication and customer service skills
• Demonstrable IT skills with the ability to use software packages appropriate to an office environment.

Interviews are expected to take place on Tuesday 3rd August 2021.

Oxford Brookes University offers, amongst others, the following benefits:

• Family policy
• Flexible working
• Learning and career development
• Staff recognition
• Staff discounts.

You will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme (14.7% Employer contribution rate), cycle to work scheme and access to a variety of university facilities (NHS Dentist, Brookes Nursery, Gym and sports facilities). For more information about benefits please see the document 'All about Brookes' below.

The University has adopted equality, diversity and inclusion as core values.  We welcome applications from suitably qualified candidates whatever their background, and especially from BAME candidates who are under-represented in our workforce.