Student Support Administrator (Maternity Cover)

Updated: about 2 months ago
Location: Durham, ENGLAND

Student Support Administrator (Maternity Cover) (
Job Number:
South College
Grade 4: - £21,630 - £23,144 per annum
Fixed Term - Full Time
Contract Duration: Until 11/08/23
Contracted Hours per Week: 35
Closing Date
: 08-Dec-2022, 6:59:00 PM
Disclosure and Barring Service Requirement: Not Applicable. 

Job Title: Student Support Administrator (Maternity Cover)

Department: South College
Grade: Grade 4

Salary Range: £21,630 - 23,144 per annum

Working arrangements: 35 hours per week, Monday to Friday 9am - 5pm, some flexibility around start and finish times will be considered if requested

Contact Type: Fixed Term until 11th August 2023


The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found here


The Role and the Department

The Colleges and Student Experience Division includes the 15 Maintained Colleges, Experience Durham, the Student Support and Wellbeing Directorate, and the Wider Student Experience Operations Directorate.


South College is currently looking to recruit a Student Support Administrator on fixed term basis whilst the substantive postholder is on maternity leave. The postholder will be involved in a wide range of activities aimed at furthering the College and University strategy, especially in relation to the effective administration of the college.


The Student Support Administrator will be a primary point of contact for the students of the College and will form part of an efficient and effective administrative support service to the college management team in relation to student support.


South is Durham's newest college, the seventeenth member of a family dating from 1832. The college motto is 'Libertas, aequalitas, civitas totius mundi'. In English this means 'freedom, equality and global citizenship'. Freedom refers to Durham University's commitment to freedom of thought, speech, and debate. Equality emphasises South's commitment to inclusion and diversity. Global citizenship highlights our determination to welcome students and staff from all continents and our concern for the future of our planet.


The postholder will be involved in a wide range of activities aimed at furthering the College and University strategy, especially in relation to providing effective wellbeing support to the students of South College. South College is run by a friendly team of professionals working closely with our students.


The Student Support Administrator will ensure the efficient and effective administration of College student support services whilst working under the direction of the Assistant Principal, who is responsible for student wellbeing and support. The postholder will be a primary contact for college student support (including in person meetings) as well as disseminating important wellbeing information and messages to the student body. With this in mind the postholder will be expected to work in person in the College Office.



Working at Durham  

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: 


  • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year.  The University closes between Christmas and New Year.
  • No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
  • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
  • On site nursery is available and childrens clubs in the summer holidays.
  • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
  • There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities.
  • The opportunity to take part in staff volunteering activities to make a difference in the local community
  • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
  • We offer generous pension schemes.


Durham University is committed to equality diversity, inclusion and values

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. 

As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.   At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.


We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role 


What you need to demonstrate when you apply/Person Specification


When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  Where a criterion has an asterix* next to it, it may be given additional weighting when your application is considered. 


Your application should cover the following criteria:


Essential Criteria  

  • Excellent oral and written communication skills.  
  • *Good digital skills including experience in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system.
  • Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience or qualifications). 
  • *Demonstrable ability to provide advice and guidance to a range of customers and colleagues.  
  • Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.  
  • Ability to solve problems as part of a team and resolve straightforward issues.    
  • Experience of working in a team.  
  • Ability to solve problems as part of a team and resolve straightforward issues.   

    Desirable Criteria

  • Post-16 qualification or equivalent experience.   
  • Evidence of relevant personal development to maintain skills.  
  • Relevant administrative experience in a busy office environment.  

    How to apply

    To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria we would also urge you to provide any relevant evidence.  Please don’t forget to check if there is any weighted criteria (see above).


    While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.  


    Submitting your application 


    We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails 


    What you are required to submit:

    • A CV 
    • Optional - A covering letter which shows examples of how you meet all of the criteria within the Person Specification  


    Contact details  

    If you would like to have a chat or ask any questions about the role, Mrs Lynn Preston, Assistant Principal and post line manager, would be happy to speak to you. Please e-mail .


    Further information about the role

    Role Delivery

    • Focus on checking stakeholder requirements to ensure the delivery of excellence with the frontline stakeholder experience. 
    • Respond to service users answering and recording standard queries and bookings for activities and/or events, including managing appointments with the Assistant Principal
    • Solve day-to-day routine problems and source background information within the role. 
    • Operate a booking and enquiry service and process requests finding solutions or escalating queries where necessary based on maximising support for student support and wellbeing.. 
    • Apply professional and regulatory procedures and processes and use of systems, with special consideration for student confidentiality.. 
    • Apply standard professional and recognised regulatory procedures to process, check and reconcile anomalies within data and information sets. 
    • Compile, record, store and archive often sensitive data and information to ensure the accuracy and safety of information. 
    • Use standard office-based digital systems, tools and equipment to carry out data recording, communications and networking. 
    • Process and update key business documentation. 
    • Make venue, catering, travel and/or equipment arrangements for events, meetings and activities. 
    • A commitment to equality, diversity and inclusion and the University’s values.



    • Contribute to the planning of team activities, work and deadlines to ensure the smooth running and timeliness of service. 
    • Record data and information accurately and provide reports as required to team members and more experienced staff. 
    • Assist team members to organise, plan and prepare for events, meetings and activities. 
    • Work with team members to ensure the smooth running of administrative processes to support people and business activities, including liaising with student colleagues in the Junior Common Room (student body).. 



    • Provide a responsive and proactive support service for stakeholders, including students in distress.
    • Flexible in approach to accommodate the needs of team members and/or service users. 
    • Liaise with internal and external suppliers, contractors and professional specialists to pass on information. 
    • Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth and efficient service, including, but not limited to, Disability Support, the Counselling and Mental Health Service, the Student Finance Office, Wellbeing Team and Academic Departments.
    • Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.
    • Liaise with representatives from other service areas, professional organisations and agencies where necessary, not least disability and mental health professionals.
    • Provide service and support for networks, committees and meetings, to draft and distribute documents and communications in standard professional formats. 
    • Liaise with internal and external suppliers and specialists with the organisation, planning and delivery of services, activities and events. 
    • The postholder may on occasion be required to be available in the evening and weekends to participate in College and University events such as Open Days.
    • Any other reasonable duties. 


    Useful links

    If you would like further information you may find the following will help 

    Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement which provides information on the collation, storing and use of data. 

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