About the Role
Are working in a customer facing role and ready to advance your career within Higher Education?
Working in a small team spread across three campuses, the role of the Student Services Centre (SSC) Customer Adviser is an essential first contact for Students to access support, information and make enquiries at the Newton Student Services Centre.
This role is an onsite student facing role, requiring tact, diplomacy and energy, especially during the busy enrolment periods.
As a member of the SSC team, you will have a flexible approach to work in a role that has a range of responsibilities, including acting as a Front Desk Adviser, supporting MyNTU/Card Services and being the first point of contact for Student Support Services.
You will be part of the Pathways Service offering face to face appointments with students, offering first hand advice as well as linking with the specialist support services.
The successful candidate will have an excellent understanding of effective customer service practice and techniques for dealing with a diverse range of customer situations face to face, as well as the ability to organise and prioritise your workload while dealing with multiple tasks. In addition, you will be able to work on your own initiative and as part of a wider team.
You will possess a natural curiosity to learn the varied IT systems and absorb our existing policies and procedures.
This role will be primarily based at Newton SSC but will be expected to cover other sites in the SSC portfolio when required.
Please read all documents thoroughly to understand the role and the expectations it will carry, which includes supporting the yearly enrolment events.
For more details, please take a look at the role profile. We'll still consider applications even if you don't meet every single one of the requirements, so don't be put off if you don't match them perfectly.
Similar Positions
-
Facilities Team Leader , ;, United Kingdom, 3 days ago
The University of Nottingham has been providing an outstanding student experience for over 140 years and is a leading university of worldwide significance with established campuses in UK, China an...
-
Facilities Team Leader, University of Nottingham, United Kingdom, about 17 hours ago
View All Vacancies Domestic Services Location: University Park Salary: £23,256 to £26,071 £12.34 to £13.83 per hour. Posts will initially be offered at the minimum salary point with progression t...
-
Research Administrator (Fixed Term, Part Time), University of Nottingham, United Kingdom, 5 days ago
View All Vacancies School of Medicine: Mental Health and Clinical Neurosciences Location: UK Other Salary: £23,256 to £26,071 per annum pro-rata depending on skills and experience. Salary progres...
-
Catering Assistant 15 Hours Per Week Tto , ;, United Kingdom, 26 days ago
Access to Additional Annual Leave Access To NEST Pension Scheme Access to NUS/TOTUM Discount Annual Travel Passes Scheme Cycle to Work Scheme Discounts Employee Assistance Helpline JOB LOCATION Ci...
-
Student Recruitment Opportunity: Welcome Reps, University of Nottingham, United Kingdom, about 17 hours ago
View All Vacancies The University of Nottingham Students' Union Location: University Park Closing Date: Friday 26 April 2024 Reference: SU322 The University of Nottingham Students’ Union are re...
-
Executive Assistant , ;, United Kingdom, 26 days ago
Access to Additional Annual Leave Access to NUS/TOTUM Discount Employee Assistance Helpline JOB LOCATION City Hub 111 Canal Street, Nottingham, NG1 7HB Supporting documents EA_job_spec_JW_mar24 Co...