Student & Programme Support Officer

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About this role: We are looking for two part-time Student & Programme Support Officer to join our Student and Programme Support Teams. One role is based at our City Campus working 18.5 hours per week across Wednesday to Friday. The other role is based at our Glenside campus working 18.5 hours per week, days to be discussed at interivew. You will lead and manage Student & Programme Team Administrators and report to the Student & Programme Team Leader.

You will work collaboratively with academic and professional service teams supporting the student journey, and helping students achieve success in their studies. Ensuring delivery of a professional service through workload management and coordination for customers.

About you: You will have strong customer service ethos, enthusiasm and proactivity, and an ability to prioritise. You will be expected to provide advice and support to our customers both internally and externally.

Our City Campus in Bristol city centre which comprises of Bower Ashton Studios, Arnolfini, Spike Island and Watershed and is home to UWE Bristol's creative and cultural subjects.

Our Glenside Campus which is set within beautiful grounds in Stapleton, just three miles north east of Bristol City Centre. 

We do have Student and Programme Support teams based at all our campuses and you may be asked to work from the other campuses from time to time, this could be to attend training, team meetings or to support other teams. There are also peak times during the academic calendar when taking leave is restricted and additional hours may be required to ensure core tasks are achieved.

There will be times when workloads are high, and you will be managing competing deadlines and requests.  It is therefore essential that you are resilient, flexible, and able to approach your work in a calm and professional manner. The role requires strong organisational and communication skills. You will be supported in learning this role and given opportunities to develop your skills and experience. UWE, Bristol is a campus-based University. This role requires staff to be on campus most of the time though there may be times when working from home is possible.

You’ll work well within a team and have a wide range of administrative experience.  You will also need to have good IT skills including email and MS Office. 

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol , one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community .

We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.

We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic and male candidates as we are currently under-represented in these areas within UWE Bristol, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role, please contact Sally Clark via email: [email protected]

Interviews are scheduled to take place at our Frenchay Campus on the week commencing 22 April.

These are part-time, permanent posts, working 18.5 hours per week.

UWE Bristol is a campus-based University, and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for most of your time with the opportunity to work from home if agreed with your line manager.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.

Please note that UWE does not cover any visa or health surcharge costs.

Advice to applicants

We’d love to hear from you - if you are excited about joining us at UWE please complete our application form as soon as possible.

Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.

Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.