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Student of Concern Welfare Administrator

King's College London, United Kingdom

Updated: 4 days ago
Location: Strand, ENGLAND
Deadline: 16 Jun 2024

Job id: 090185. Salary: £32,979 - £36,396 pro rata, 0.65/FTE including London Weighting Allowance.

Posted: 28 May 2024. Closing date: 16 June 2024.

Business unit: Students & Education. Department: Advice, Wellbeing & Welfare.

Contact details:Rochelle McDonald. Rochelle McDonald (Head of Welfare: Student of Concern)

Location: Strand Campus. Category: Professional & Support Services.


About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

The Student of concern team provide specialist advice and support to our diverse community. At any stage in their university career, students may experience a variety of complex problems relating to money, housing, and welfare issues for which they need practical support and legal advice. Our work is to ensure that these do not become a barrier to their success at King’s and that through our welfare support our students thrive during their studies to make the most of their opportunities after graduation.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.


About the role

Based in the Student of Concern team (SoC) you will be working closely with the specialist Welfare advisors to support the administrative aspects of case management. The purpose of the role is to coordinate and triage the student of concern referrals and support the SoC Management Group (SoC MG) with administrative duties. This includes taking and circulating minutes of all SoC MG meetings, assisting with the completion of actions decided by the SoC MG, preparing case lists for discussion by the multi-disciplinary teams.  The role will also involve assisting the Associate Director of Advice, Wellbeing and Welfare and with data reports on SoC activity.

The role will occasionally act as additional cover for the wider Advice, Welfare and Wellbeing directorate, for example, during annual leave. This position will report to the Senior Officer for welfare but will involve working closely with a range of colleagues.

This is an exciting opportunity for candidates looking to work in a dynamic environment where we embrace new initiatives and ways to improve the provision of welfare support for our students. This is an opportunity to grow your skills in working with a diverse client population within a valued service.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is a part time post (23 Hours per week)


About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

  • Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in social care, local authority, NHS or youth settings. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training
  • Experience of using client management systems/databases. 
  • Excellent organisational and time management skills, with the ability to prioritise effectively and meet deadlines.  
  • Understanding of the needs of vulnerable students, particularly in the context of student wellbeing 
  • Excellent working knowledge of Microsoft Office and online platforms, with confidence & drive to learn to use new systems when required. 
  • Strong interpersonal and communication skills. 
  • Experience of using client management systems/databases. 

    • Desirable criteria

  • Experiencing of providing administrative support in an educational setting. 

    • Full details of the role and the skills and experience required can be found in the attached job description which is provided on the next page.


    Further information

    We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

    We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

    We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

    To find out how our managers review your application, please take a look at our ‘How we Recruit ’ pages.

    Interviews are due to be held on Tuesday 25th June 2024

    This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who require the right to work in the UK.


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