Student Loans Manager

• Full-time (35 hours), permanent, hybrid working options
• 35,333- 42,155 per annum

The Role and Department

The Student Immigration and Funding Service (SIFS) works with internal colleagues and external bodies to provide high quality advice and support relating to immigration legislation and financial support for both undergraduate and postgraduate students and applicants.

The Service is part of the Academic Office. The Academic Office provides a professional administrative support service to staff, students and potential students of Durham University. We currently offer staff a hybrid working opportunity in line with standard University policy.

The Academic Registrar is the head of the department and is responsible to the Pro-Vice Chancellor (Education) for its management. The following services fall under the remit of the Academic Office:

• Curriculum, Learning and Assessment
• Student Immigration and Funding
• Student Registry

All the services are based in the Palatine Centre in Durham City.

The post holder will be responsible for a range of challenging duties around undergraduate student financial support, covering both the administration of internal and external sources of funding for students and managing and developing the provision of information and guidance on financial support to prospective and current undergraduate students.

You will be responsible for the team whose primary area of responsibility is to support both students and the University with the administration of undergraduate and postgraduate student loans. This will include liaising with the Student Loans Company (or the relevant bodies of the home nations), responding to queries, confirming attendance confirmation and change of circumstances.

You will also be responsible for processing other student funding streams which provide funding to students at the University. This will include liaising with the NE First Credit Union and the US Federal Government, processing US Federal Aid applications for students studying, or intending to study, at the University.

You will play a key part in the running of a customer-focussed, efficient and professional service dedicated to ensuring that undergraduates applying to, and attending, Durham University receive service befitting a world-class university in the area of student financial support.

You must also be a flexible team-worker able to take responsibility for managing a varied workload to a high standard. A high level of accuracy, sometimes under pressure, is essential. You will be dealing with highly confidential, and potentially sensitive, information and must ensure that it is kept in accordance with the principles of the General Data Protection Regulations (GDPR) and in the strictest confidence.

Further information about the role and the responsibilities is at the bottom of this job description.